Customer Support Executive (CSE)

Job description

About the Company

Primebook is an innovative tech brand by Floydwiz Technologies Pvt. Ltd., founded by IIT Delhi alumni Aman Verma and Chitranshu Mahant. We design Android-based laptops tailored for young learners in India, making digital education more affordable and accessible.

Key Responsibilities

Respond to customer inquiries across voice and chat channels in a timely and professional

manner.

Demonstrate patience, empathy, and a strong customer-centric approach.

Collaborate with cross-functional teams to enhance customer experience.

Provide accurate information and resolve customer issues efficiently.

Flexibility to work on weekends as per business requirements.

Qualifications

Graduation in any stream(Full/Part-time)

1-2 years of experience in customer support through chat and call, preferably in the tech

industry.

Strong communication skills, both written and verbal.

Tech-savvy and comfortable working with the Android ecosystem.

Strong problem-solving skills and attention to detail.

Job Type

Full-time

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Provident Fund

Application Question(s)

Are you comfortable working in an on site setting ( South Delhi)?

How many years of experience do you have in customer support handling both calls and chats?

Please mention your Notice Period (In Days)?

Please mention your current CTC ?

Please mention your Expected CTC ?

Are you comfortable with the budget range of 20k to 25k?

Have you worked with a tech product or in the tech industry before?

Are you comfortable working on weekends if required by business needs?

Education

Bachelor's (Required)

Work Location

In person