Customer Support Executive (CSE)

ASHOKA GROUP · Hyderabad

Pagaar₹15,000–25,000mahina, jaisa likha hai

KahanHyderabadTelangana

TypeFull time

Posted5 Oct9 din pehle, SimplyHired se

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Jo skills maange hain39 likhe hain

Customer records maintenanceRecord-keepingComputer operationCustomer complaint handlingCustomer relationship buildingInbound customer enquiry call handlingCustomer needs analysisFinancePhone communicationClient detail updatesComputer literacyWriting skillsClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient needs assessmentLocal languageLead conversionHandling dissatisfied clientsLead nurturingHospitality industry experienceClient servicesCustomer relationship managementRespectful communicationComputer skillsHindiClient communication skillsProfessional phone etiquetteInternal team coordination for issue resolutionInternal communicationComplaint resolution call handlingClient educationCommunication skillsSales follow-upClient liaisonClient interaction via phone callsCustomer data entry

Is job ke baare mein

Customer Support Executive

Location: Kompally, Hyderabad
Job Type: Full-Time
Salary: ₹20,000 – ₹30,000 per month
Languages: Hindi & English – Mandatory

Job Overview

We are looking for a confident and customer-focused Customer Support Executive to join our team at our Kompally office. The candidate will handle customer queries, provide information about our services, coordinate with customers, and ensure a smooth customer experience.

Key Responsibilities

Handle customer calls, WhatsApp messages, and queries professionally.

Understand customer requirements and provide accurate information.

Explain company services clearly to customers.

Follow up with customers and maintain regular communication.

Coordinate with internal teams to resolve customer issues.

Maintain customer records and follow-up details.

Handle customer complaints politely and provide suitable solutions.

Ensure excellent customer service and customer satisfaction.

Follow up on leads and convert enquiries into successful customers where required.

Required Skills

Hindi and English communication is mandatory.

Good verbal and written communication skills.

Confident and professional while speaking with customers.

Good listening and problem-solving skills.

Basic computer knowledge.

Ability to handle calls and WhatsApp communication.

Customer-focused and positive attitude.

Ability to work from the office in Kompally, Hyderabad.

Preferred Industry Experience

Candidates with customer service/support experience in the following industries are preferred

Travel & Tourism

Banking & Financial Services

Hotels & Hospitality

Customer Service / BPO

Retail & Service Industries

Other customer-facing service industries can also be considered.

Experience

1–4 years of relevant customer support/customer service experience preferred. Freshers with excellent communication skills may also be considered.

Salary

₹20,000 – ₹30,000 per month, based on experience, communication skills, and suitability for the role.

Job Location

Kompally, Hyderabad – Work from Office

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

Provident Fund

Language

Hindi (Preferred)

Work Location: In person

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