Service Coordinator

JOB DESCRIPTION – SERVICE COORDINATOR (UPS)

Position

Service Coordinator – UPS

Department

Service / Operations

Industry

UPS / Power Backup Solutions

Experience

1–3 Years

Employment Type

Full-Time

Location

Hyderabad

Job Summary

We are looking for a Service Coordinator – UPS to coordinate UPS installation, preventive maintenance, breakdown services, customer complaints, vendor coordination, quotations, buyback activities, and field service operations. The candidate will coordinate between customers, service engineers, vendors, and the management team to ensure timely and efficient service delivery.

Key ResponsibilitiesUPS Service Coordination

Coordinate UPS installation, commissioning, preventive maintenance (PM), and breakdown services.

Receive and register customer complaints related to UPS systems and batteries.

Schedule and assign service calls to field service engineers based on location, priority, and availability.

Follow up with service engineers regarding ongoing and pending service calls.

Monitor service calls until successful completion and closure.

Coordinate with customers regarding service schedules, engineer visits, and complaint status.

Escalate critical or delayed service issues to the Service Manager.

Installation & Preventive Maintenance

Coordinate UPS installation and commissioning activities with customers and service engineers.

Prepare and maintain PM schedules for UPS systems and ensure visits are completed on time.

Follow up with engineers for PM service reports and customer acknowledgements.

Maintain records of completed and pending PM activities.

Breakdown & Complaint Management

Coordinate emergency/breakdown service calls with field engineers.

Track breakdown complaints from registration to closure.

Follow up regularly on pending breakdowns and ensure timely resolution.

Coordinate spare parts and material requirements for breakdown services.

Maintain service history and complaint records for customers.

Vendor Coordination & Quotations

Coordinate with vendors for UPS, batteries, spare parts, and service requirements.

Obtain and compare vendor quotations for required materials and services.

Prepare customer service/AMC/spare parts/installation quotations based on technical and commercial requirements.

Follow up with vendors for quotation submission, pricing, availability, and delivery timelines.

Coordinate with the concerned teams for quotation approvals and order processing.

Buyback Activities

Coordinate UPS and battery buyback requirements with customers and vendors.

Collect buyback quotations from vendors.

Coordinate site visits/inspection for buyback evaluation where required.

Compare buyback offers and prepare the required commercial details.

Follow up with customers and vendors until the buyback process is completed.

Follow-ups & Documentation

Conduct regular follow-ups with customers, engineers, vendors, and internal departments.

Track pending quotations, service calls, PMs, breakdowns, installations, spare parts, and buyback activities.

Maintain proper documentation of customer communications and service activities.

Ensure timely submission of service reports, installation reports, PM reports, and breakdown reports.

Reports Preparation

Prepare daily, weekly, and monthly service reports.

Prepare pending complaint and service status reports.

Prepare PM completion and pending reports.

Prepare installation and commissioning status reports.

Prepare quotation and buyback status reports.

Maintain MIS and other service-related reports as required by management.

Provide regular updates to the Service Manager/Management.

Required Skills

Good knowledge of UPS systems, batteries, installation, PM, and breakdown services.

Strong coordination and follow-up skills.

Good vendor and customer management skills.

Ability to prepare quotations and service-related documents.

Good knowledge of MS Excel, MS Word, and email communication.

Good reporting and MIS preparation skills.

Strong communication and negotiation skills.

Ability to handle multiple service activities simultaneously.

Good problem-solving and time-management skills.

Qualification

Diploma / B.Tech / Any Graduate

Candidates with experience in UPS, Electrical, Electronics, Power Electronics, Batteries, or Service Operations will be preferred.

Experience

1–3 years of experience in UPS service coordination, service operations, electrical equipment service, or a similar role.

Preferred Candidate

Experience in coordinating UPS installation, PM, and breakdown services.

Experience in vendor coordination and quotation preparation.

Experience handling buyback activities and commercial follow-ups.

Strong documentation and reporting skills.

Good customer-handling and communication skills.

Immediate joiners will be preferred.

Salary

upto 25k

Pay

₹20,000.00 - ₹23,000.00 per month

Benefits

Provident Fund

Work Location

In person