Pet Parent Relationship Associate

About the Role This is not a typical call-centre role. At Heads Up For Tails, you will not simply answer calls, follow scripts and close tickets. You will speak to people who deeply love their pets. Their question may be about a delayed order, a refund, an exchange or a product. But behind that question could be worry about a pet running out of food, discomfort from something that does not fit, or disappointment after an experience went wrong. Your role is to understand what really matters, hel…