Clinic Operations & Patient Experience Manager

Job Description – Clinic Operations & Patient Experience Manager

Healthcare Organisation

HealthLand Clinics (C/O Atapa Wellness Private Limited)

We are seeking a hands-on and patient-focused Clinic Operations & Patient Experience Manager to manage the clinic floor, front office, and billing operations, train the billing team, ensure smooth patient coordination, and support conversion of genuine patient enquiries into appointments.

Position Clinic Operations & Patient Experience Manager

Department Clinic Operations

Qualification Bachelor’s degree in any discipline; Healthcare/Hospital Management preferred

Experience 3–6 Years Preferred

Location Whitefield – Nallurahalli, Bengaluru

Employment Type Full Time

Key Responsibilities

Manage day-to-day clinic floor operations, patient flow, appointments and coordination between doctors, nurses and front office.

Supervise front-office and billing operations, ensuring accurate registration, billing, receipts, discounts, cancellations and refunds.

Be hands-on with the clinic EMR and ensure correct and consistent use by the team.

Train, guide and monitor front-office/billing staff; conduct process training for new team members.

Monitor daily billing, collections and reconciliation and coordinate with Finance on discrepancies.

Handle patient/parent queries and escalations with empathy, professionalism and ownership.

Follow up on patient enquiries, understand requirements and convert genuine leads into appointments through trust-based communication.

Maintain MIS on footfall, billing, collections, enquiries, follow-ups and conversion using Excel.

Required Skills

Strong healthcare front-office, clinic operations and billing experience.

Hands-on experience with EMR / hospital billing software.

Ability to train and supervise billing/front-office teams.

Strong Excel skills – XLOOKUP/VLOOKUP, IF, SUMIFS, COUNTIFS, Pivot Tables and filters.

Excellent communication, patient coordination and follow-up skills.

Strong ability to handle patient concerns and convert enquiries into appointments without being overly sales-driven.

Organised, proactive, accountable and comfortable managing a busy clinic floor.

Additional Requirements

Healthcare / pediatric clinic experience preferred.

Experience in patient enquiry handling, appointment conversion and MIS is an advantage.

Ability to work 6 days a week with 1 weekly off as per clinic roster.

Salary & Benefits

Salary

As per industry standards.

Opportunities for career growth and internal promotions.

Pay

₹28,000.00 - ₹32,000.00 per month

Benefits

Flexible schedule

Work Location

In person