TECHNICAL DOCUMENTATION SPECIALIST

Position Title

Technical Documentation Specialist

Department

Operations / Technical Communications

Employment Type

Full-Time

Need to co ordinate engineering, product management, quality assurance, and operations to translate complex procedures into clear, structured, and user-friendly documentation.

Key Responsibilities & Duties

Document Creation & Maintenance: Draft, review, and maintain Standard Operating Procedures (SOPs), technical manuals, user guides, workflow diagrams, and on boarding documents.

Process Standardization: Establish and enforce corporate documentation standards, style guides, and standardized templates across all business units.

Knowledge Base Management: Organize and curate company Knowledge Base (e.g., Confluence / Notion / SharePoint) to ensure high accessibility, accuracy, and security.

Cross-Functional Engagement: Collaborate directly with Subject Matter Experts (SMEs), developers, and team leads to gather, organize, and synthesize technical details.

Quality Audits & Review: Conduct periodic reviews of existing files to eliminate obsolete content, update changing procedures, and ensure compliance with industry standards.

Version Control & Governance

Implement strict versioning control and document approval workflows to track updates and revisions systematically.

Requirements & Qualifications

Education: Bachelor's degree in Technical Writing, Communications, English, Computer Science, Business Administration, or related fields.

Experience: 1 to 3 years of experience in technical writing, process mapping, or content management. (Exceptional fresh graduates with relevant internship experience will be considered).

Technical Tool set: Proficiency in documentation platform tools (e.g., Confluence, Notion, SharePoint, Document360) and MS Office Suite (Word, Excel, PowerPoint).

Process Mapping Tools

Familiarity with flow charting tools such as Lucid chart, Vision, Miro, or Draw.io.

Communication Skills: Exceptional written and verbal English communication skills with an eye for precise grammar, structural layout, and clarity.

Analytical Mindset

Strong ability to break down complex technical procedures into step-by-step, actionable operational instructions.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Work from home

Work Location

In person