Support Engineer

Infinity pulse enterprises · Chennai

Pagaar₹18,000–23,000mahina, jaisa likha hai

KahanChennaiTamil Nadu

TypeFull time

Posted7 Oct6 din pehle, SimplyHired se

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Jo skills maange hain23 likhe hain

Technical troubleshootingCustomer communicationNetwork troubleshootingSystem administrationBasic service issue troubleshootingAutomationTicketing softwareEquipment troubleshootingTechnical support user trainingComputer hardwareClient servicesRemote access softwareHardware supportCustomer support ticket managementScriptingHelp desk systemsProblem managementTechnical writing for technical support staffEscalation handlingInternal team coordination for issue resolutionInternal communicationFailure analysisSystem issue identification

Is job ke baare mein

Support Engineer is a technical professional responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for customers or internal stakeholders. They act as the primary point of contact for technical inquiries, using remote desktop tools, ticketing systems, and direct communication channels to restore service and ensure system reliability. Key responsibilities include installing and configuring IT systems, performing root cause analysis to prevent recurrence, and documenting solutions in knowledge bases. Support Engineers often collaborate with development and operations teams to escalate complex issues, automate routine tasks via scripting, and provide user training to enhance the overall customer experience.

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits

Flexible schedule

Paid sick time

Paid time off

Work Location: In person

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