Zonal Manager – Operations

Zonal Manager – Operations

Location

Chennai, Tamil Nadu (MAA)

Territory

North & East India

Job Type

Full-time

Industry

Courier & Logistics

About The Professional Couriers

Founded in 1987, The Professional Couriers (TPC) is a trusted courier and logistics company offering domestic and international delivery solutions through an extensive network across India and globally.

Job Summary

We are looking for an experienced Zonal Manager – Operations to oversee and develop courier and logistics operations across North & East India.

This position is based in Chennai (MAA) and requires extensive travel across North & East India for branch visits, operational reviews, team management and regional development.

Key Responsibilities

Oversee operations across multiple branches and stations across North & East India.

Monitor pickup, inbound, outbound, dispatch and delivery operations.

Ensure timely shipment movement and delivery as per defined TAT.

Monitor branch performance, productivity and operational efficiency.

Implement company SOPs, policies and operational standards.

Guide and monitor Branch Managers, Operations Managers and branch teams.

Conduct regular branch visits, operational reviews and audits.

Identify operational gaps and implement corrective actions.

Resolve operational issues and customer escalations.

Monitor manpower requirements and team productivity.

Coordinate with Sales, Accounts, HR/Admin and other departments.

Prepare and review regional operational performance reports.

Support management in strengthening and developing the North & East India network.

Requirements

Courier / Logistics / Express Delivery experience is mandatory.

Hindi speaking ability is mandatory.

Minimum 8 years of relevant experience in courier/logistics operations.

Experience managing multiple branches, stations or a geographical region.

Strong knowledge of courier operations, distribution and last-mile delivery.

Proven experience in team management and operational leadership.

Strong communication, analytical and problem-solving skills.

Ability to manage teams across multiple locations.

Willingness to travel extensively across North & East India is mandatory.

Graduate/MBA preferred.

Key Skills

Courier Operations | Logistics Operations | Zonal Operations | Branch Management | Team Management | Last-Mile Delivery | TAT Management | Multi-Location Operations | Hindi Communication | Operational Excellence | Leadership

Important

This position is based in Chennai (MAA). Extensive travel across North & East India is an essential part of the role. Hindi speaking ability is mandatory.

How to Apply

Interested candidates can apply directly through Indeed or send their updated resume to

cao-mgradm@tpcglobe.co.in

6292135679

Please mention “Zonal Manager – Operations” in the email subject line.

Pay

₹50,000.00 - ₹80,000.00 per month

Benefits

Cell phone reimbursement

Leave encashment

Paid time off

Provident Fund

Work Location

In person