Human Resources Executive

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re looking for a Human Resources (HR) Executive to collaborate with our internal Operations teams to handle strategic Human Resources related issues and concerns. We’re looking for someone who can act as a point of contact for implementing and executing Human Resource plans and programs, while focusing on self and others well-being.

As HR Executive, You Will…

Actively engage with associates through structured interactions

Call employees using phone or Google meet to close cases

Own the “Intouch Connected” initiatives, including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions etc.

Be the point of contact for all stakeholders which includes employees of all departments

Facilitate proactive engagement conversations between employees and their managers, supervisors etc.

Be the voice of employees in reflecting issues back to management and ensure timely resolution of issues

Assist in the implementation of HR initiatives at the campus for all employees

Provide inputs for improving the effectiveness of processes and policies

Build high energy workforce, confidence and trust among employees

Prepare and publish the event calendars to all stakeholders in a timely manner and ensure the completion of the planned activities

Help prepare weekly reports for management

As HR Executive, You Have…

MBA in Human Resources/graduate from relevant stream with 0-2 years’ experience in the role of HRBP or equivalent

Ability to work as a team player and provide cohesive support to the HRBP function at large

High level of empathy, responsiveness and relationship orientation

Good email etiquette, mid-level expertise on usage of MS-Office (including Word, Excel and PowerPoint)

High level of maturity and ability to handle stakeholders across all levels

Good communication (written and oral) and presentation skills

Strong interpersonal relations skills

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.