Field Service Engineer / Technician

We are looking for a Field Service Engineer / Technician responsible for the installation, commissioning, troubleshooting, maintenance, and servicing of Interactive Flat Panel Displays (IFPDs), Smart Displays, Interactive Panels, and associated AV equipment at customer locations.

The ideal candidate should have hands-on experience in LED/LCD/TV/display servicing, desktop/laptop hardware, AV equipment, electrical/electronic installation, or similar technical field-service work. Candidates with experience in TV/LED/LCD servicing, desktop hardware, CCTV, projector, AV or similar equipment may also be considered.

Key Responsibilities

Install, mount, configure, and commission Interactive Flat Panel Displays (IFPDs) at customer locations.

Perform wall mounting, stand/floor mounting, alignment, leveling, and physical installation of displays.

Handle installation and troubleshooting of associated equipment including

HDMI/DisplayPort/USB cables

OPS PCs

Mini PCs / desktops

Speakers and microphones

Webcams

Touch controllers

Wireless presentation devices

Other AV peripherals

Configure IFPD operating systems, display settings, touch functionality, audio/video settings, and connected devices.

Troubleshoot issues related to display, touch, audio, video, connectivity, software, and peripheral devices.

Diagnose hardware faults and coordinate replacement/repair of defective components where required.

Install and configure basic software, drivers, firmware, applications, and system updates.

Troubleshoot Windows-based systems, Android-based displays, and basic networking/connectivity issues.

Perform preventive maintenance and periodic health checks of installed equipment.

Attend customer complaints and service requests within defined timelines.

Provide on-site technical support, demonstrations, and basic user guidance to customers.

Maintain proper documentation of installation, service calls, replacement parts, and equipment status.

Coordinate with the internal technical, sales, and project teams for installation and service requirements.

Ensure installations are completed safely, professionally, and as per company/customer requirements.

Travel to customer sites, schools, offices, institutions, and other project locations as required.

Maintain service reports, installation checklists, and closure documentation.

Required Skills & Qualifications

ITI / Diploma / Bachelor's qualification in Electronics, Electrical, IT, Computer Hardware, or a related technical field preferred.

1–4 years of relevant hands-on experience in field service, installation, or technical support.

Experience with LED/LCD/TV servicing, desktop/laptop hardware, AV equipment, projectors, IFPDs, digital displays, or similar products.

Good understanding of

HDMI, USB, LAN and other connectivity interfaces

Windows operating systems

Basic networking

Audio/video troubleshooting

Hardware and peripheral troubleshooting

Basic electrical/electronic concepts

Ability to use basic hand tools and installation equipment.

Good troubleshooting and problem-solving ability.

Good communication and customer-handling skills.

Willingness to travel extensively for installation and service calls.

Ability to work independently at customer locations.

Preferred Experience

Candidates with experience in any of the following will be preferred

Interactive Flat Panel Display (IFPD) installation/service

Smart TV / LED / LCD TV servicing

Digital signage / commercial displays

Projector installation and servicing

AV equipment installation

Desktop/laptop hardware support

CCTV installation and troubleshooting

Conference room / meeting room AV setup

Smart classroom / education technology equipment

Commercial display or electronics servicing

Candidate Profile

We are looking for a hands-on technician rather than a purely desk-based IT support professional. The candidate should be comfortable travelling to customer locations, physically installing equipment, diagnosing hardware/software issues, and resolving technical problems on-site.

Freshers with relevant ITI/Diploma qualifications and strong hands-on technical knowledge may also be considered.

Key Performance Areas

Successful and timely completion of installations

First-time resolution of service issues

Customer satisfaction

Adherence to installation and safety standards

Accurate service and installation documentation

Timely closure of customer complaints

Proper handling of company/customer equipment

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person