Ward Secretary

Overview

The Ward Secretary provides administrative and patient‑care support to ensure smooth ward operations in a fast‑paced hospital environment.

Key Responsibilities

Inform housekeeping, dietary, and admission counter of patient admissions, discharges, and special needs.

Collect patient feedback and forward it to the Guest Relations department.

Keep Guest Relations informed about VIP or reference patients.

Maintain accurate case files including investigation reports, billing cards, and other required documents.

Obtain billing clearance before patients proceed to surgery.

Coordinate with the Security department for ambulance transport and discharge timing.

Update the daily Secretary’s logbook with all activities and communications.

Collect and dispatch the blue‑folder medical records as required.

Adhere to hospital safety norms and patient‑staff safety rules.

Qualifications & Skills

1‑3 years of relevant experience in a hospital or clinical setting.

Certified patient care training or equivalent healthcare certification.

Bachelor’s degree (any discipline) preferred.

Strong communication skills and ability to interact effectively with patients, families, and staff.

Excellent attention to detail and ability to multitask in a dynamic environment.

Open‑minded attitude with a willingness to learn and adapt to new procedures.

Proven ability to plan and execute tasks based on client/patient requirements.

Work Environment

Work at xxxxx Hospital, adhering to scheduled shifts and complying with all safety and confidentiality policies.

Collaboration with housekeeping, dietary, security, and Guest Relations teams is essential.

What We Offer

Competitive salary and benefits package.

Opportunities for professional growth and continued certification.

Supportive team culture focused on patient safety and quality care.