Back End Developer

Job Description

Job Description

Managed Services Back End Engineer

About the Role

We’re looking for a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients. You’ll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services environment.

This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model.

Key Responsibilities

Backend Development & Support

Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications.

Managed Services Delivery

Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.

Incident & Problem Management

Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues.

Hands-on Coding

Write clean, modular, scalable, and maintainable backend code using technologies such as Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks, depending on the project stack.

API Development & Integration

Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls.

Database Management

Work with relational and NoSQL databases such as MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar, including writing optimized queries, stored procedures, and troubleshooting data issues.

Performance Optimization

Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability.

Monitoring & Observability

Use tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch to monitor applications, analyze logs, identify trends, and prevent recurring issues.

Change & Release Support

Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required.

Root Cause Analysis

Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.

Automation & Continuous Improvement

Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability.

Cross-functional Collaboration

Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery.

Documentation

Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles.

Required Qualifications

4–7 years of hands-on experience in backend development, application support, or managed services delivery.

Strong backend engineering experience in one or more technologies such as

Java / Spring Boot

Node.js

Python

.NET / C#

Microservices architecture

Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns.

Experience working in a production support or managed services environment with SLA-driven delivery.

Good knowledge of incident, problem, change, and release management processes.

Hands-on experience with databases such as

MySQL

PostgreSQL

Oracle

SQL Server

MongoDB

Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes.

Experience with logging, monitoring, and observability tools.

Good understanding of cloud platforms such as AWS, Azure, or Google Cloud Platform.

Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines.

Strong knowledge of Git-based version control workflows.

Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding.

Ability to work on enhancements, bug fixes, support tickets, and minor development activities.

Strong analytical, debugging, and problem-solving skills.

Good written and verbal communication skills.

Ability to work in a collaborative offshore/onshore delivery model.

Willingness to work in shifts or extended support hours as required by project needs.

Deep Expertise In

Backend application support and development

REST/SOAP API troubleshooting and enhancement

Microservices-based architecture

Database query optimization and issue resolution

Production incident handling and RCA

Application logs, monitoring, and alert analysis

Service availability, scalability, and performance tuning

Error handling, retry logic, timeout handling, and exception management

Deployment support and release validation

Support documentation, SOPs, and runbook creation

Working in ITIL-based managed services models

Qualifications

BE / B.Tech / MCA / MSc IT / equivalent degree in Computer Science, Information Technology, or a related field.

Proven experience in backend development and production support.

Strong ability to troubleshoot complex backend, database, integration, and configuration issues.

Ability to adapt to a dynamic and fast-paced environment with changing priorities.

Strong ownership mindset with the ability to drive issues to closure.

Good communication skills and ability to interact with technical and non-technical stakeholders.

Prior experience in the Indian IT services or managed services market will be an advantage.

Location

DGS India - Pune - Indiqube Orchid

Brand

Merkle

Time Type

Full time

Contract Type

Permanent