Assistant Manager - Customer Service (Freight Forwarding)

Job description

Assistant Manager - Customer Service (Freight Forwarding)

Min 6 TO 8 years of Freight Forwarding Customer Service Experience is required

(Covers Ocean and Air - both Exports and Imports)

Location

Uniworld Logistics, PT Gera Center,

3rd Floor, Off. No.: 304,

Dhole Patil Road, Opp. Wadia College,

Sangamvadi,

Pune-411001. Maharashtra, India.

Customer Communication

• Act as the main contact person for customers.
• Respond to customer queries regarding shipment status, documentation, schedules, and charges.
• Provide regular shipment updates to customers.

Shipment Coordination

• Coordinate with operations, documentation, transporters, and warehouses.
• Arrange pickup and delivery of cargo.
• Monitor shipment movement from origin to destination.

Documentation Handling

• Check and process shipping documents like
• Commercial Invoice
• Packing List
• Bill of Lading / Air Waybill
• Shipping Bill
• Delivery Order
• Ensure documents are correct and submitted on time.

Booking & Planning

• Make cargo booking with Mumbai team for air /sea export shipment
• Plan shipment according to customer timelines and vessel/flight schedules.
• Follow up for space confirmation and equipment availability.

Issue Handling

• Resolve issues such as
• Shipment delays
• Documentation errors
• Customs clearance problems
• Missing cargo or damages
• Communicate solutions to customers quickly.

Coordination with Vendors

• Follow up with
• Customs brokers
• Transporters
• Warehouses

Billing & Costing Support

• Verify freight charges and local charges.
• Coordinate with accounts for invoice generation.
• Ensure profitability as per quotation.

Service Quality & Customer Satisfaction

• Maintain strong relationships with customers.
• Ensure shipments are handled smoothly and professionally.
• Work to retain customers and support the sales team.

Skills Required

• Good communication skills
• Knowledge of import/export process in freight industries
• Basic understanding of customs clearance
• Ability to handle multiple shipments at the same time
• Problem-solving and coordination skills

In simple words

Customer service in freight forwarding means managing shipments, coordinating with all parties, solving problems, and keeping the customer satisfied until cargo is delivered.

Work Location

In person

Pay

₹25,000.00 - ₹65,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Internet reimbursement

Life insurance

Paid sick time

Provident Fund

Application Question(s)

Current CTC

Expected CTC

Notice Period

Are you comfortable with Wadia college, Sangamvadi location of Pune?

How many years of experience do you have into Freight forwarding Customer Service and also please brief about the experience into Air and Sea, both Export and Import products?

Experience

Air and Sea - Customer Service: 5 years (Required)

Freight forwarding Customer Service: 5 years (Required)

Import and Export Customer Service: 5 years (Required)

Work Location

In person