Client Servicing Executive

Job Description

We are looking for a proactive and detail-oriented Client Servicing Executive to support our Sales \& Marketing team. The candidate will be responsible for client calling, email communication, maintaining customer databases, managing call records, and coordinating with the sales team to ensure effective client follow-ups and business development.

Key Responsibilities

• Make outbound calls to existing and potential customers for business development and client follow-ups.
• Send professional emails, product introductions, quotations, reminders, and follow-up communications.
• Maintain and update customer databases, call logs, lead details, and sales follow-up records.
• Track customer responses, inquiries, leads, and the status of ongoing sales opportunities.
• Coordinate with the Sales \& Marketing team to ensure timely follow-ups and lead conversion.
• Generate leads through calling, email campaigns, and database management.
• Prepare daily call reports, lead reports, and follow-up schedules.
• Handle customer inquiries professionally and maintain strong client relationships.
• Use Excel, CRM tools, and AI-based tools to manage data and improve work efficiency.

Required Skills \& Qualifications

• Good verbal and written communication skills in English.
• Confident in making business calls and communicating with clients.
• Proficiency in MS Excel, Word, email, and data management.
• Strong organizational skills with attention to detail.
• Ability to maintain accurate records and manage multiple follow-ups.
• Basic knowledge of CRM software and AI tools is an advantage.
• Positive attitude, willingness to learn, and a customer-focused approach.

Preferred Candidate Profile

• Freshers and candidates with 1–3 years of experience may apply.
• Candidates with experience in client servicing, telecalling, sales coordination, customer support, or inside sales will be preferred.
• Candidates should be comfortable with daily calling targets, email communication, and database management.

What We Offer

• Opportunity to learn sales, marketing, and client relationship management.
• Professional work environment with growth opportunities.
• Hands-on experience with business development and customer management processes.

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

• Flexible schedule
• Paid sick time
• Paid time off

Work Location

In person