Tele Calling Executive

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner.
• Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.
• Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Escalation: Identify and escalate priority issues to the appropriate resources for resolution.
• Compliance: Adhere to company policies, procedures, and regulatory requirements.
• Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
• Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
• Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications

• Education: High school diploma or equivalent; a bachelor's degree is a plus.
• Experience: Previous experience in a sales target based process or BPO environment is preferred.
• Skills
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and relevant software applications.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Good organizational and time management skills.

Job Type

Full-time

Pay

₹9,297.78 - ₹25,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person