Operations Executive(Payments & Dispute)

Payments & Dispute Operations Executive — Support / EscalationRole Overview

We are looking for a Payments & Dispute Operations Executive to join Be10x’s Support and Escalation function. You will own payment gateway chargebacks, transaction disputes and National Consumer Helpline (NCH) complaints end to end — investigating each case, preparing well-documented responses, submitting them within TAT and following up until final closure.

This role calls for someone who can independently manage cases, work closely with Support, Finance, Sales, Operations and Legal to gather what each case needs, and keep a clean audit trail throughout. You will also spot recurring issues and highlight the process gaps behind them.

Position DetailsEmployment TypeFull-TimeExperience1–3 YearsEducationGraduate in any disciplineLocationKolkata (Work from Office)Work Model6 Days WorkingKey Responsibilities

Chargeback & Dispute Handling

End-to-end handling of payment gateway chargebacks & transaction disputes

Investigating cases and coordinating with relevant internal POCs to collect required information/documents

Preparing dispute responses and supporting documentation and uploading them on respective gateway portals within TAT

Consumer Grievances

Handling National Consumer Helpline (NCH) complaints and taking the required action based on the case

Case Tracking & Ownership

Tracking cases, follow-ups, escalations and ensuring closure

Taking end-to-end ownership from case initiation to final closure

Coordination, MIS & Process Improvement

Coordinating with Support, Finance, Sales, Operations and Legal wherever required

Maintaining proper MIS, ageing tracker, case-wise documentation and audit trail

Identifying recurring issues/trends and highlighting process gaps

Required Skills & Qualifications

Core Skills

Strong documentation, analytical and problem-solving skills

Strong written communication and follow-up skills

Good Excel/Google Sheets knowledge

Capable of independently managing cases, preparing documentation, submitting responses, following up and driving them to final closure

Professional Background

Graduate in any discipline

1–3 years of relevant experience in chargebacks, payment disputes, payment gateway operations, consumer grievances, fintech, banking/NBFC, e-commerce, EdTech or legal operations

Preferred

Prior experience with payment gateway dispute portals/NCH cases will be preferred

B.Com/BBA/LLB background can be an added advantage, but LLB is not mandatory

Who Should Apply

This role is ideal for candidates who

Have handled chargebacks, payment disputes or consumer complaints and know what a strong dispute response looks like

Are meticulous about documentation, timelines and audit trails

Can independently drive a case from initiation to final closure

Write clearly and follow up persistently until issues are resolved

Spot patterns in recurring issues and enjoy fixing the process behind them

Thrive in fast-paced, high-growth environments with high ownership

Why Join Be10x

Own the chargeback, dispute and consumer grievance function end to end

Directly protect revenue and learner trust with every case you close

Work across Support, Finance, Sales, Operations and Legal

High ownership with visible business impact

Work closely with founders and senior leadership

Be part of one of India’s fastest-growing AI-focused EdTech ecosystems

What We Offer

Competitive compensation, in line with market standards

Kolkata (Work from Office) work location, 6 days working

Clear ownership of chargeback, dispute and grievance cases, from initiation to final closure

Hands-on exposure to payment gateway dispute processes, consumer grievance redressal and legal coordination

Close working proximity to founders and senior leadership

Interview Process

Shortlisted candidates will be taken through a structured interview process, including a short sense-check round with basic brain teasers and a practical exercise on a sample chargeback or consumer grievance case. If the scope of this role aligns with where you want to take your career, we would be glad to hear from you.

About be10X

At be10X (Goenka Kachave LLP), we don’t just teach AI – we turn it into a career weapon. We’re an AI upskilling platform built to help working professionals unlock faster promotions, bigger salary hikes, sharper productivity, and career breakthroughs they didn’t think were possible yet.

Founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, we’ve rewritten the career trajectories of over 5 million learners through cutting-edge programs spanning AI, Finance, Data, Product, and Business.

And we’re not just growing – we’re scaling fast. A profitable, fully bootstrapped organization with INR 500+ crore in annual recurring revenue, a 2,500+ member team, and 15 offices across Pune, Bengaluru & Kolkata, we’re one of India’s – and the globe’s – fastest-growing EdTech organizations.

The Be10x Effect

Google’s Official Stamp of Approval – Be10x is a certified Google partner, putting us in a league most training platforms only dream of reaching.

From Classrooms to Warships – We delivered classified-ready AI training for the Indian Navy: a 2-day program covering Excel + AI and Power BI dashboards with AI-powered decision briefs, built around a strict “data never leaves the laptop” security framework.

Now Streaming: Our Own Success Story – Be10x’s journey is featured on JioHotstar’s “Bharat of My Dreams” (2026) – proof that we’re not just building careers, we’re telling their stories.

Star-Studded Sessions – Our stages have hosted names like Boman Irani, Ashneer Grover, and Imtiaz Ali, because we believe AI education deserves the same spotlight as prime-time TV.

Community First – Proud partners and contributors of the Ahmedabad Rotary Association, Assam Chief Minister Office (CMO) contributing to initiatives that create meaningful social and professional impact.

AI Masterclass with Rotary Ahmedabad – Be10x led the “Orenda Skyline AI Masterclass” at Pandit Deend