Helpdesk Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

To Manage and works for active communication among the residents, co-workers, superiors.

Providing help and advice to residents/tenants in case any help they ask for.

Communicating courteously with residents by telephone, email and face to face.

Manage the help desk reception area, greeting residents, visitors, and vendors professionally

Maintain accurate records of all resident interactions and service requests in the property management system.

Log, track, and coordinate maintenance requests and complaints through the work order system.

Investigating and solving residents' problems.

Liaise with Security team in case of lost and found and communicate with residents.

Keeping accurate records of discussions or correspondence with residents.

Producing written information for residents, often involving use of computer packages/software;

Developing feedback or complaints procedures for residents to use.

Get residents feedback and liaise with respective departments HODs for any remedial action.

Perform all work as assigned by the Property Manager as deemed necessary to maintain and operate the Mall at an optimum level.

Follow up on pending service requests to ensure timely resolution

Coordinate with maintenance, housekeeping, security, and vendor teams for service delivery

Escalate urgent issues to property management as appropriate

Maintain service request logs and generate reports as required

Maintain resident databases and contact information

Assist with move-in and move-out documentation and coordination

Process facility booking requests for common areas and amenities

Handle visitor registration and access card/key management

Maintain records of deliveries, courier packages, and mail distribution.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.