Sr.Customer Support Representative

Job Responsibility: Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the p…