Chat Support Executive

chat support executive helps customers solve problems and answer questions in real-time using online text chat, messaging apps, or social media.

Key Responsibilities

• Answering queries: Respond to customer questions quickly and clearly through live chat tools.
• Multitasking: Manage multiple chat conversations at the same time without losing quality or speed.
• Resolving issues: Troubleshoot technical glitches, process orders, or fix billing problems.
• Escalating complaints: Pass hard problems or angry customer issues to senior supervisors or technical teams.
• Logging data: Write down notes about customer problems and solutions in the company database.

Required Skills

• Strong typing and writing: Good spelling, clear grammar, and fast typing skills.
• Good communication: A polite, friendly, and helpful tone in all messages.
• Patience and empathy: Ability to stay calm and kind when dealing with upset customers.
• Basic computer skills: Know how to use CRM software, chat platforms, and spreadsheets.

Qualifications

• Education: High school diploma (12th pass) or a college degree.
• Required Age criteria 18 to 29 years
• Required Experience fresher to 2years experience

Experience

Past work in customer service or data entry is helpful.

Pay

₹16,000.00 - ₹33,000.00 per month

Work Location

In person