Customer Sales & Support Team Lead

Job Description

Customer Sales & Support Team Lead

Location

Gandhinagar/Ahmedabad, Gujarat (Onsite Only)

Employment Type

Full-Time

Experience

4-8 Years

CTC

₹6-8 LPA (60% Fixed + 40% Performance-Based)

About the Role

We are looking for an experienced Customer Sales & Support Team Lead to manage a customer-facing team, drive sales conversions, achieve monthly targets, and deliver an excellent customer experience.

Key Responsibilities

Lead, motivate, and manage the sales and customer support team.

Drive sales conversions through inbound inquiries, customer engagement, and systematic follow-ups.

Handle product inquiries, order-related queries, customer support, and escalations.

Monitor individual and team sales performance against monthly targets.

Train team members on product knowledge, sales techniques, and customer handling.

Track lead conversion, customer satisfaction, CRM updates, and performance reports.

Coordinate with marketing, product, and technical teams to improve sales and customer experience.

Key Qualifications

4-8 years of relevant experience in B2C sales, consumer products, or customer-facing operations.

Proven team leadership experience with responsibility for sales targets and performance.

Strong sales conversion, coaching, communication, and escalation management skills.

Experience in consumer products, D2C, e-commerce, consumer electronics, or technology products preferred.

Comfortable with a 60% fixed and 40% target-linked compensation structure.

Willing to work onsite in Gandhinagar/Ahmedabad, Gujarat.

Sales Targets & Compensation

Individual sales target

40 devices per month, or

Team sales target

20 devices per team member per month.

Candidates must be comfortable working in a target-driven sales and customer support environment.

Note: Candidates with only back-office support, technical support, B2B sales, or individual sales experience without relevant team leadership experience will not be considered.

Pay

₹600,000.00 - ₹800,000.00 per year

Benefits

Health insurance

Life insurance

Application Question(s)

• How many years of relevant experience do you have in B2C sales, consumer products, or customer-facing operations?
• Do you have experience leading a sales or customer support team?
• How many team members have you directly managed?
• Have you been responsible for monthly sales targets and team performance?
• Do you have experience in B2C, D2C, e-commerce, consumer electronics, or technology products?
• Are you comfortable with a compensation structure of 60% fixed salary and 40% performance/target-based pay?
• Are you comfortable working onsite in Gandhinagar/Ahmedabad, Gujarat?
• What is your current notice period?
• Have you handled customer escalations, sales follow-ups, CRM updates, and conversion tracking?

Work Location

In person