Assistant Manager Sales

FastInfo Legal Services Pvt Ltd · Kolkata

Senior

Pagaar₹35,000–45,000mahina, jaisa likha hai

KahanKolkataWest Bengal

TypeFull time

Posted12 Oct7 din pehle, SimplyHired se

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Jo skills maange hain46 likhe hain

Quality indicator monitoringService level reviewsStaff supervisionTeam member evaluationPerformance coachingSales activity reviewSales target evaluationSales managementSales analysisConversion rates analysisOperations coordinationData analysis skillsEscalation managementEmployee retentionGap analysisCross-departmental liaisonSales team managementAssistant manager experienceCollaboration with business operationsCompliance monitoringAnalysis skillsQuality assuranceSales performance monitoringAchieving service-level targetsBachelor's degreeStakeholder coordinationContinuous improvementSales coachingQuality improvementManagement information systemsService level managementService level analysisClient communication managementData-driven problem-solvingProblem identificationOperational excellence initiativesClient communication skillsEscalation handlingData-driven performance managementCommunication skillsSLA monitoringTeam coordinationKPI analysisCross-functional communicationService level agreement managementProgress tracking

Is job ke baare mein

Key Responsibilities

Assist the Operations Manager in managing end-to-end sales and achieving business targets

Lead, guide, and motivate Team Leaders & Sales Executives

Monitor key performance metrics, including SLA, AHT, Productivity, Conversion, Quality, Shrinkage & Attrition

Drive sales performance, revenue generation, and conversion rates

Identify performance gaps and implement improvement plans

Analyze daily, weekly, and monthly MIS reports to track team performance

Handle escalations and ensure smooth day-to-day operations

Coordinate with HR, Quality, Training, WFM, and Client teams

Support strategies to improve productivity, control attrition, and reduce shrinkage

Ensure adherence to process guidelines, quality standards, and operational targets

What We're Looking For

Graduate in any discipline

5–7+ years of experience in BPO Sales

Strong knowledge of SLA, AHT, MIS, Shrinkage, Attrition & Productivity

Proven experience in team handling, performance monitoring, and sales operations

Strong analytical, communication, and problem-solving skills

Ability to manage target-driven teams and achieve business objectives

Prior experience as a Assistant Manager or in a similar leadership role will be preferred

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

Flexible schedule

Work Location: In person

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