Hiring for US Voice Process | Salk Lake Kolkata

Customer Support Executive - International E-commerce Voice Process | Salt Lake, Sector V, Kolkata, West Bengal

Hiring Customer Support Executives for an international e-commerce voice process in Kolkata. Candidates with excellent English communication skills are encouraged to apply. Freshers who have completed their 12th standard are eligible.

Job Responsibilities

Handle customer queries through voice calls and provide appropriate assistance.

Communicate professionally in English with international customers.

Understand customer concerns and provide accurate information and solutions.

Follow company guidelines and maintain service quality standards.

Eligibility Criteria

Minimum qualification is 12th pass.

Freshers are welcome to apply.

Excellent English communication skills are required.

Candidates must be based in Kolkata or nearby locations.

Immediate joiners only.

Candidates must be comfortable working evening, night and graveyard shifts.

Planned leave will not be permitted during the first 90 days, except weekly offs.

Salary and Benefits

CTC

Rs. 27,000 per month

In-hand salary

Rs. 22,300 per month

Statutory bonus

Rs. 2,800, as applicable

Working Schedule

Five working days per week.

Rotational shifts.

Shift duration is 9.5 hours, scheduled between 4:00 PM and 10:30 AM.

Weekly offs will be provided as per the shift schedule.

Interview Process

HR interview

Typing assessment on a desktop or computer

Manager interview

Language assessment

All interview rounds will be conducted at the office. Candidates must be available to attend the interview in person.

Only local candidates who can attend the office interview and join immediately should apply.

Job Types

Full-time, Fresher, Permanent

Pay

₹27,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Application Question(s)

Kindly provide your 10-digit mobile number for phone call interview without country code or spaces (Example: 9810198101).

Work Location

In person