Customer Care Executive

CAMBRIDGE COURT GROUP OF SCHOOLS · Jaipur

Pagaar₹25,000–30,000mahina, jaisa likha hai

KahanJaipurRajasthan

TypeFull time

Posted10 Oct6 din pehle, SimplyHired se

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Jo skills maange hain55 likhe hain

Report preparationCustomer records maintenanceComputer operationCustomer complaint handlingConfidential information handlingCollaboration with salesMeeting coordinationCustomer relationship buildingEmail communicationGuest relationsInbound customer enquiry call handlingCoordination with sales teamsCustomer complaint follow-up verificationPhone communicationDigital register maintenanceVisitor log maintenanceCustomer appointment bookingComputer literacyOperations coordinationCustomer complaint documentationGreeting customersClient enquiry handlingInbound voiceClient record-keeping practicesFilingCross-departmental liaisonBack office processingHandling dissatisfied clientsVisitor check-inAdministrative experienceDaily operations report preparationBachelor's degreeClient follow-upConfidential record keepingClient servicesCustomer relationship managementScheduling for multiple individualsData entryOrganisational skillsCustomer service report generationProductivity softwareSecretarial workDocumentation handlingVisit schedulingProfessional phone etiquetteEscalation handlingClient educationCommunication skillsVisitor managementClient liaisonTeam coordinationOffice phone managementReception managementFront office managementOffice record organisation

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Front Office Customer Care Executive

Job Title: Front Office Customer Care Executive
Department: Front Office / Customer Service
Reporting To: Front Office Manager / Admin Manager
Experience: 0–10years
Qualification: Graduate in any discipline; relevant experience is an advantage.
Employment Type: Full-time

Job Summary

The Front Office Customer Care Executive is responsible for managing front desk operations, greeting visitors, handling customer enquiries, answering phone calls, and providing professional assistance to customers and guests. The role requires excellent communication, interpersonal, and organizational skills to ensure a positive customer experience and smooth office operations.

Key Responsibilities

Welcome and greet visitors, customers, and guests professionally.

Handle incoming and outgoing calls, emails, and customer enquiries.

Provide accurate information about company products, services, and procedures.

Attend to customer questions, complaints, and requests promptly.

Direct visitors to the appropriate department or personnel.

Maintain visitor registers, appointment schedules, and front office records.

Schedule meetings and coordinate appointments with relevant departments.

Manage customer feedback and escalate unresolved issues to the concerned authority.

Coordinate with administration, sales, accounts, and other departments as required.

Maintain the reception area and ensure a professional office environment.

Perform data entry, documentation, filing, and basic computer-related tasks.

Follow up with customers to ensure their queries and concerns have been resolved.

Prepare daily reports of enquiries, calls, visitors, and customer complaints.

Maintain confidentiality of customer information and company records.

Required Qualifications

Graduate in any discipline.

Basic computer knowledge and proficiency in MS Office.

Previous experience in front office, reception, customer care, or administration is preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person

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