Chat and Voice Jobs - NGO Process

Job description

We are looking for someone who is confident on calls, comfortable with chat, target-oriented and good at customer handling.

Profile

Chat & Calling Executive – NGO Process

Location

Jaipur (Near Vivek Vihar Metro Station)

Department

Customer Support / Telecalling

Process Type

Blended Process

Calling

70%

Chat

30%

Experience

6 Months – 3 years

Employment Type

Full-time

Work Mode

Work from Office

Job Summary

A Chat & Calling Executive needs to handle customer communication through both voice calls and chat. The role will primarily involve outbound/inbound calling (80%) along with chat support (20%).

The candidate should have good communication skills, a customer-focused approach and the ability to manage multiple conversations professionally.

Key ResponsibilitiesCalling – 80%

Handle inbound and outbound customer calls.

Understand customer requirements and provide appropriate information.

Explain products/services, offers and processes clearly.

Follow up with customers through calls.

Maintain proper call records and customer details.

Handle customer queries and objections professionally.

Achieve assigned daily/weekly/monthly calling targets.

Ensure proper follow-up on leads and pending cases.

Escalate unresolved issues to the concerned team.

Chat Support – 20%

Respond to customer queries through chat.

Provide accurate and timely information.

Handle multiple chats professionally when required.

Maintain proper chat etiquette and response quality.

Convert/qualify leads received through chat, wherever applicable.

Maintain records of important customer interactions.

Candidate Requirements

Minimum 12th pass; graduate preferred.

6 months – 3 years of experience in telecalling, customer support, salesor chat process preferred.

Good Hindi communication skills.

Basic to good English communication skills.

Good typing and chat-handling ability.

Comfortable with computer systems and basic MS Office/Google Sheets.

Good listening, convincing and problem-solving skills.

Target-oriented and disciplined.

Comfortable working in a blended voice + chat process.

Key Performance Indicators (KPIs)

Daily/Monthly calling volume.

Connected calls and follow-up performance.

Lead conversion, wherever applicable.

Customer handling and call quality.

Chat response time and quality.

Customer satisfaction.

Attendance and adherence to working hours.

Achievement of assigned targets.

Notes

Interested candidates can call us at 9711182526 and what'sapp their resume at 9711182526.

Pay

₹13,500.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Provident Fund

Work Location

In person