Retail Sales Officer

Job Title

Retail Sales Officer (RSO)

Function

Sales

Grade

L1–L2

Reporting To

Store Manager

Job Summary

The Retail Sales Officer is responsible for achieving sales targets by engaging with customers, explaining the brand’s product offerings, helping customers select suitable products, and completing sales transactions. The role also involves maintaining store operations, managing inventory, ensuring attractive product displays, and delivering excellent customer service.

Key Responsibilities1. Product Sales and Customer Service

• Welcome and engage with customers to understand their requirements.
• Explain product features and available offerings to help customers make informed purchasing decisions.
• Prepare estimates for selected products and complete sales transactions.
• Achieve category-wise sales targets for the assigned section.
• Assist customers with sales returns, repairs, and related queries.
• Build strong customer relationships and enhance customer satisfaction.

Retail Operations and Store Management

• Follow store standard operating procedures and company policies.
• Implement cost-saving practices and support efficient store operations.
• Maintain daily stock records, including opening stock, closing stock, and sold items.
• Ensure timely stock replenishment for the assigned section.
• Maintain attractive and appropriate product displays at designated counters.
• Secure products by transferring stock to the locker at the end of the day.
• Monitor dead stock and coordinate with the Store Manager to minimize it.
• Ensure product safety and report any potential theft or security concerns promptly.

Store Coordination and Visual Merchandising

• Coordinate with regional, visual merchandising (VM), merchandising, marketing, and support teams.
• Support store compliance activities and initiatives to improve customer footfall.
• Maintain awareness of competitor practices and share relevant insights to improve store-level processes.

Customer Feedback and Complaint Resolution

• Collect and communicate customer feedback to relevant corporate teams, including merchandising and retail operations.
• Handle customer queries and complaints in accordance with company guidelines.
• Contribute to improved customer satisfaction and store ratings.

Qualifications and Experience

• Education: 12th Pass or Graduate.
• Experience: 1–4 years of relevant retail sales experience.
• Knowledge: Sales and retail operations.

Required Skills and Competencies

• Strong customer service and customer-handling skills.
• Good communication and relationship-building abilities.
• Sales orientation and the ability to achieve targets.
• Passion for the brand’s products and categories.
• Organizational skills and attention to detail.
• Basic stock management and inventory control.
• Ability to handle customer queries and complaints professionally.
• Teamwork and coordination skills.

Key Performance Indicators (KPIs)

• Achievement of sales and category-wise revenue targets.
• Improvement in customer satisfaction scores.
• Compliance with store policies and standard operating procedures.
• Accuracy of stock records and timely replenishment.
• Effective complaint resolution.
• Proper product display, stock security, and store management.

Pay

₹30,000.00 - ₹50,000.00 per month

Work Location

In person