Medical Records Technician

Key Roles \& Responsibilities

Insurance \& Credit Bill Despatch

• Collect final bills from the Insurance Desk every morning, check each against the case sheet, authorisation, and supporting reports, and return any error or missing item for correction before despatch
• Arrange bills in the insurer's required order, obtain the HOD's signature, and scan the bills with the summary reports for the hospital's record
• Despatch the hard copies to the insurance companies or TPAs through the carrier, record the despatch details, and keep proof of delivery on file
• Despatch the monthly credit bills of corporate and company accounts on schedule, and follow up on acknowledgement

Portal Uploads, Queries \& Reporting

• Upload soft copies of bills and documents to the insurer portals on the day of despatch, and update the portal status in the despatch register
• Check the mail and portal daily for insurer queries, reply promptly with the right documents, and escalate complex queries to the Insurance Desk or the Medical Records Officer
• Prepare daily despatch and pending-query reports, and flag delays, repeated rejections, or missing records to the HOD

Case Sheet Checking \& Record Support

• Check discharged case sheets for completeness, such as signatures, consent forms, notes, drug charts, and the signed discharge summary, and send gaps to the concerned doctor or ward
• Assist in assembling, arranging, and filing case sheets, and in retrieving files when insurers, auditors, or clinicians need them
• Take calls and queries on birth and death forms, help families with the process, and pass the details to the Medical Records Officer for registration

Confidentiality, Safety \& Compliance

• Protect patient information in all bills, files, emails, and portals, share documents only with authorised insurers and persons, and use only your own logins
• Follow hand hygiene and infection-control practice during ward visits to collect files, and follow NABH records and information-management requirements

Work Location

In person