Customer Support Executive (CSE)

• Handle customer enquiries through phone calls, WhatsApp, email, and online platforms.
• Manage customer complaints, feedback, and service-related issues professionally.
• Coordinate with restaurant outlets, kitchen teams, and delivery partners to resolve order-related concerns.
• Track online orders, delays, cancellations, refunds, and missing or incorrect items.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow up with customers to ensure satisfactory resolution of issues.
• Coordinate with internal teams to improve service quality and customer satisfaction.
• Monitor customer ratings, reviews, and feedback on online platforms.
• Escalate critical complaints to the reporting manager and ensure timely closure.
• Adhere to company policies, service standards, and response-time targets.

Pay

₹10,000.00 - ₹25,000.00 per month

Benefits

• Food provided

Work Location

In person