Ocean Export Documentation and Customer Service Executive

ALPHA GLOBAL LOGISTICS · Chennai

PagaarPagaar nahi likha

KahanChennai

TypeFulltime

Posted13 Oct2 din pehle, Indeed se

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We are hiring for Ocean Export Documentation and Customer Service Executive

Industry - Freight Forwarding

location - Chennai

Handle customer queries and provide timely updates on ocean import/export shipments.

Coordinate with shipping lines, overseas agents, CHA, transporters, and internal teams for smooth shipment execution.

Track shipments and provide regular ETD, ETA, booking, and delivery status to customers.

Manage shipping documentation, including SI, BL, pre-alerts, invoices, and packing lists.

Coordinate booking, cargo pickup, customs clearance, and final delivery activities.

Resolve shipment-related issues, delays, and customer complaints through proactive follow-up.

Prepare and share shipment status reports and MIS with customers and management.

Maintain strong customer relationships and ensure SLA/TAT and service quality are achieved.

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