Oracle Field Service Cloud/Digital Customer Service Consultant

Job Description

• -------------------
• We are seeking a highly experienced and motivated Oracle Field Service Cloud OFSC or Digital Customer Service Expert to join our dynamic team
• This role requires a deep understanding of OFSC functionalities technical capabilities and integration strategies
• The ideal candidate will be a techno functional professional capable of leading complex implementations optimizing field service operations and driving digital transformation for our clients

Key Responsibilities

• ------------------------
• Lead the analysis and understanding of complex client business requirements related to field service operations translating them into robust and scalable OFSC or DCS solutions
• Develop technical designs and architectural blueprints for OFSC implementations ensuring alignment with industry best practices and Oracle s product roadmap
• Conduct fit gap analysis to identify discrepancies between current processes and OFSC capabilities proposing effective solutions and workarounds
• Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency cost management and customer experience goals
• Define and document future state processes ensuring clear understanding and adoption by stakeholders

Technical Requirements

• --------------------------
• 5 15 years of hands on experience in implementing configuring and integrating Oracle Field Service Cloud OFSC
• Deep understanding of Oracle Field Service Cloud architecture data model configuration and customization capabilities
• Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling routing capacity planning work order management and mobile workforce management
• Have rich experience in configuring OFSC application components including resource pools territories routing rules scheduling policies business rules Smart Collaboration Action Management and Manage Displays
• Experience with OFSC Mobile Plug in Framework is a significant plus
• Knowledge of Customizing OFSC using the plug in framework to enhance functionality and meet specific business needs including capturing time and expenses

Additional Responsibilities

• -------------------------------
• Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability
• Good knowledge on software configuration management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

Preferred Skills

• --------------------

Technology-\>Enterprise Application - CRM-\>Oracle Field Service Cloud-\>Oracle Field Service Cloud