Telecalling Executive

Job Summary: We are looking for a Telecalling Executive to manage debt collection and recovery processes by contacting customers through calls and follow-ups. The candidate will be responsible for reminding customers about pending payments, negotiating repayment plans, and maintaining professional communication while ensuring compliance with company policies. Key Responsibilities: Contact customers via phone calls regarding overdue payments and outstanding dues. Follow up with customers regularly for payment commitments and recovery updates. Explain payment options, due dates, penalties, and settlement plans to customers. Negotiate repayment schedules as per company guidelines. Maintain accurate records of customer conversations, payment status, and follow-up actions in CRM/software. Handle customer queries related to loan repayment or outstanding balances. Escalate difficult or unresolved cases to senior management/team leader. Achieve assigned monthly recovery and collection targets. Ensure all calls and collection activities comply with legal and company policies. Required Skills & Qualifications: Minimum qualification: Graduate / Undergraduate (depending on company requirement). Good communication skills in Hindi and English (regional language is a plus). Basic computer knowledge and familiarity with MS Excel/CRM tools. Strong negotiation and convincing skills. Ability to handle pressure and meet targets. Prior experience in telecalling, collections, customer service, or recovery preferred. Experience: Fresher or 0–3 years of experience in debt collection/recovery/telecalling. Salary: As per industry standards + Incentives based on recovery performance.