Customer Relationship Executive (CRE)

VOLVO AUTOBOTS · Ahmedabad

Pagaar₹2.2L–3.5Lsaal, jaisa likha hai

KahanAhmedabadGujarat

TypeFull time

Posted13 Oct6 din pehle, SimplyHired se

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Customer feedback collectionCustomer records maintenanceComputer operationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingCoordination with sales teamsPhone communicationClient detail updatesEnterprise SoftwareComputer literacyStakeholder liaisonClient enquiry handlingIn-person customer serviceInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient relationship developmentClient data maintenance in CRMLocal languageBachelor's degree in business administrationHandling dissatisfied clientsBachelor's degree – MarketingClient feedback collectionBusiness etiquetteAutomotive customer service experienceClient servicesBBAGujaratiCRM system proficiencyProductivity softwareHindiClient communication skillsProfessional phone etiquetteEscalation handlingInternal team coordination for issue resolutionCommunication skillsClient liaisonTeam coordinationAfter-sales follow-upCross-functional communicationClient interaction via phone callsCustomer data entry

Is job ke baare mein

Job Title: Customer Relationship Executive
Location: Ahmedabad
Company: Volvo Autobots (Dealership / Showroom)

Job Summary

We are seeking a dynamic and customer-focused Customer Relationship Executive to join our Volvo dealership. The ideal candidate will be responsible for managing customer interactions, ensuring a premium customer experience, and building long-term relationships with clients.

Key Responsibilities

Handle customer inquiries (walk-ins, calls, emails) in a professional manner

Maintain strong relationships with existing and potential customers

Ensure high levels of customer satisfaction through excellent service

Coordinate with sales and service teams to address customer needs

Follow up with customers for feedback, service reminders, and relationship building

Maintain customer records and update CRM systems regularly

Resolve customer complaints efficiently and escalate when necessary

1–2 years of experience in customer service / customer relations (automobile industry preferred)

Excellent communication and interpersonal skills

Strong problem-solving abilities and a customer-first mindset

Ability to multitask and work in a fast-paced environment

Language Requirements (Mandatory)

English, Hindi, Gujarati

Educational Qualification

Graduate in any field (preferred: Business Administration, Marketing, or related)

Additional Skills

Proficiency in MS Office and basic computer skills

Experience with CRM software is an advantage

Presentable personality with a professional attitude

Salary

Competitive, based on experience

Other Benefits

Incentives / performance bonuses

Exposure to premium automotive brand environment

Pay: ₹220,000.00 - ₹350,000.00 per year

Experience

Customer Relationship Executive in Automobile Industry: 1 year (Required)

Work Location: In person

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