Accounts Support Executive

Zybra · Ahmedabad

Fresher chalega

PagaarPagaar nahi likha

KahanAhmedabadGujarat

TypeFull timeFresher chalega

Posted13 Oct5 din pehle, SimplyHired se

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Jo skills maange hain35 likhe hain

After-sales product trainingAccounting systemsTechnical troubleshootingComputer operationCustomer relationship buildingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationComputer literacyWriting skillsClient enquiry handlingInbound voiceZoho BooksInternal team coordination for query resolutionEnglishLocal languageBachelor's degreeClient servicesGujaratiCustomer issue escalationComputer skillsCRM system proficiencyProviding product informationHindiClient communication skillsTechnical support via emailInternal team coordination for issue resolutionInternal communicationClient educationAccountingBillingCommunication skillsClient interaction via phone calls

Is job ke baare mein

As a Support Executive, you will be the first point of contact for Zybra users. You will assist business owners and accountants in using Zybra smoothly for billing, GST, reports, and daily accounting operations.

This is an entry-level stepping stone role with a clear growth path toward becoming a Customer Success Executive.

At Zybra, we are building simple and powerful cloud accounting software for Indian MSMEs. Trusted by 25,000+ businesses and 1,00,000+ users across India, our mission is to make Accounting Anytime Anywhere a reality.

Responsibilities

Handle customer queries via phone, WhatsApp, and email

Guide users on Zybra features and workflows

Ensure quick response time and high customer satisfaction

Troubleshoot basic issues and coordinate with internal teams when required

Maintain proper follow-ups and ownership until resolution

Learn and adapt quickly to product updates

Qualifications

Open to any graduate

0–1 year experience (Freshers welcome)

Hindi & English mandatory (Gujarati preferred)

Comfortable communicating clearly in written and spoken English

Basic computer proficiency

CRM experience is good to have (not mandatory)

Must be open to learning Zybra accounting software

Key Skills: Communication, Problem Solving, Follow-up, Teamwork, Basic Computer Skills, Willingness to Learn Accounting Software, and Basic Accounting Knowledge.

What This Role Offers

This is an entry-level role designed for long-term growth. We provide structured on-the-job training during your 3-month probation period to help you understand Zybra’s accounting workflows, GST processes, and customer handling systems.

We are looking for someone who is a fast learner, takes ownership of responsibilities, and approaches customer conversations with patience and clarity. Strong communication in Hindi and English is essential, and Gujarati is a plus.

In this role, you will gain real exposure to MSME accounting challenges, SaaS product operations, and customer relationship management - building a strong foundation to grow into a Customer Success Executive.

Compensation - will be offered as per industry standards, aligned with your skills and potential.

Work type

Full Time

Work mode

In-Office

Location

Ahmedabad

Phone

9157643927

Email

career@zybra.in

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