Shift Supervisor

Shift Manager – Roles & ResponsibilitiesManage day-to-day café operations during the assigned shift: Lead, deploy and support the café team to ensure smooth operations. Ensure product quality, service standards and customer experience. Monitor sales, productivity, inventory and wastage. Ensure hygiene, grooming, safety and SOP compliance. Handle customer concerns and resolve operational issues. Manage cash/POS and complete shift reconciliation. Conduct shift briefings and ensure proper handover. Coach team members and support on-the-job training. Escalate critical people, operational and maintenance issues to the Store Manager. Functional:- • Elevates coffee culture by educating customers; selling coffee and coffee grinding and brewing equipment; preparing and serving a quality coffee beverage, introducing seasonal beverages along with food offerings. • Welcome customers by assessing their coffee interests and needs. • Invite customers for tastings of manual brew & for sampling of food • Prepare beverages & food by adhering to the defined recipes • Helps in generating revenue through driving suggestive selling based on customer’s preferences. • Maintains stock on merch rack, FDU & other display units through timely replenishment. • Follow SOPs while handling equipment; adheres to PM schedule & call for timely repairs Behavioral:- • Maintains secured, safe, clean and healthy workplace by following SOP • Takes feedback from the customers about product & place; responds appropriately & if required than convey it to SM • Takes ownership of self-development & learning, shares skill & knowledge with fellow TM