Shift Scheduling Coordinator (Early morning Shift) -Remote

Reporting to the Roster Coordinator, you will be responsible for managing the day-to-day operations of the service delivery team, ensuring that care workers are effectively scheduled to provide timely and quality support to participants. You will play a key role in promoting high-quality, safe, person-centred, and commercially sustainable care for our growing disability client base.

Key Responsibilities

Operational Coordination

Oversee and coordinate all activities during assigned shifts.

Ensure all staff are logged in on time and address any missed logins promptly.

Workflow Management

Maintain smooth and efficient workflow throughout the shift.

Identify and resolve any disruptions in a timely manner.

Shift Planning & Coverage

Develop and manage shift schedules to ensure adequate staffing levels.

Monitor and identify vacant shifts for the current and upcoming day.

Staff Allocation

Assign duties and responsibilities based on staff skills, availability, and workload.

Communication Management

Act as the central point of contact between staff and internal teams.

Review and respond to unread messages and missed calls promptly.

Manage shift cancellations or pull-outs, update the Care Master, and notify relevant stakeholders.

Timesheet & Compliance Management

Ensure all timesheets are generated and up to date.

Follow up with support workers for timely logouts and completion of case notes where required.

Stakeholder Collaboration

Work closely with internal teams to understand staffing needs and align operations with business objectives.

Record Management

Maintain accurate records of staff availability, leave requests, and work preferences.

Service Updates & Escalations

Inform the Service Coordinator of any cancellations, late starts, or changes in support.

Compliance & Standards

Ensure all schedules comply with relevant labour laws, company policies, and industry standards.

Training & Development

Complete all mandatory training and review all provided resources to stay updated with processes and best practices.

Job Type

Full-time

Pay

₹22,000.00 - ₹27,000.00 per month

Application Question(s)

Are you comfortable working the morning shift from 3:00 AM to 12:00 PM?

Are you comfortable handling phone conversations with the Australian team?

What is your current notice period?

What is your current CTC ?

What are your CTC expectations?

Work Location

In person