Officer, Customer Service officer, Consumer Banking Group

DBS Bank · Coimbatore

PagaarPagaar nahi likha

KahanCoimbatoreTamil Nadu

TypeFull time

Posted13 Oct6 din pehle, SimplyHired se

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Jo skills maange hain28 likhe hain

Computer operationCustomer communicationCustomer complaint handlingCustomer relationship buildingFinanceComputer literacyClient enquiry handlingProviding information to customersB.ComProcessing cash transactionsClient relationship developmentBack office processingHandling dissatisfied clientsCheque processingCustomer request processingClient servicesCustomer relationship managementComputer skillsFinancial regulatory complianceClient communication skillsEscalation handlingCommunication skillsClient liaisonAccount openingComplianceRetail banking account supportStakeholder relationship buildingCustomer account updating

Is job ke baare mein

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions

Process cash transactions, transfer transactions and clearing of instruments

Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits

Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard

Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Requirements

2-4 years Banking Experience

Graduate preferably Banking/Commerce

Excellent interpersonal and communication skills

Ability to build strong relationships with clients.

Responsible

Ability to meet deadlines.

Knowledge about internal/external regulations.

Good Computer Knowledge

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Coimbatore-DBIL

Job

Operations

Schedule

Regular

Employee Status

Full time

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