Guest Service Associate (GSA)

Key Responsibilities

Guest Service

Welcome guests warmly and escort them to their tables.

Present menus and explain food and beverage options.

Take food and beverage orders accurately and promptly.

Serve food and beverages according to hotel standards.

Ensure guest satisfaction throughout the dining experience.

Restaurant Operations

Set up tables, chairs, cutlery, crockery, glassware, and napkins.

Maintain restaurant cleanliness and hygiene at all times.

Ensure the restaurant is ready before each meal service.

Refill buffet items, water, and other requirements as instructed.

Clear tables promptly and prepare them for the next guests.

Order Coordination

Coordinate with the kitchen for timely food preparation and service.

Communicate special requests, dietary requirements, and guest complaints to the supervisor.

Ensure the correct food is served to the correct table.

Billing and Payments

Prepare and present bills accurately.

Coordinate with the cashier for billing and payment collection.

Follow hotel procedures for room-posting and authorised credit bills.

Guest Feedback and Complaints

Handle guest requests politely and professionally.

Report complaints to the Restaurant Supervisor or F&B Manager immediately.

Follow up to ensure guest concerns are resolved.

Safety and Hygiene

Follow food safety, personal hygiene, and grooming standards.

Handle crockery, glassware, and equipment carefully.

Report damaged equipment, maintenance issues, and unsafe conditions.

Follow hotel fire safety and emergency procedures.

Teamwork and Discipline

Follow duty schedules and instructions from supervisors.

Coordinate with kitchen, housekeeping, and other hotel departments.

Attend briefings and training sessions.

Complete assigned opening, closing, and handover duties.

Daily Performance Expectations

Maintain excellent guest service standards.

Ensure zero avoidable billing and order errors.

Maintain cleanliness and readiness of the restaurant.

Follow grooming, punctuality, and discipline standards.

Collect guest feedback and report issues promptly.

Reporting to

Restaurant Manager / F&B Manager.

Pay

₹12,900.00 - ₹16,000.00 per month

Benefits

Food provided

Work Location

In person