Customer Care Executive

Job Title

Customer Care Executive

Company

Acare

Job Type

Full-time

Salary

₹15,000 – ₹20,000 per month

Experience

Experienced candidates preferred

Work Location

Coimbatore, Tamil Nadu

About Acare

Acare is a home healthcare service provider offering professional home nursing, patient care, elder care, baby care, physiotherapy, and other healthcare support services.

We are looking for a Customer Care Executive to handle customer enquiries, coordinate healthcare services, communicate with patients and their families, and ensure a smooth customer experience throughout the service process.

Job Responsibilities

Handle incoming customer enquiries through phone calls, WhatsApp, and other communication channels.

Understand customer requirements and provide accurate information about Acare's healthcare services.

Coordinate with patients, family members, nurses, caregivers, and the operations team.

Explain service details, pricing, availability, and procedures to customers.

Coordinate patient care requirements and arrange suitable healthcare staff based on service needs.

Follow up with customers regarding service enquiries, bookings, and ongoing requirements.

Maintain regular communication with patients and their family members to understand their concerns.

Address customer queries and complaints professionally and coordinate with the concerned team for resolution.

Maintain accurate customer records, enquiries, follow-ups, and service details.

Coordinate staff availability and deployment with the operations team.

Follow up on new leads and convert enquiries into confirmed services.

Make regular follow-up calls to existing customers to ensure service satisfaction.

Escalate important customer concerns to management or the operations team when required.

Maintain daily customer care and enquiry reports.

Support the team in improving customer satisfaction and service quality.

Handle day-to-day customer coordination and administrative activities.

Requirements

Minimum 1–2 years of customer service, customer care, telecalling, or coordination experience preferred.

Experience in healthcare, home care, hospital, staffing, or service-based industries will be an advantage.

Good communication skills in Tamil and English.

Excellent telephone etiquette and interpersonal skills.

Ability to understand customer needs and provide appropriate solutions.

Strong follow-up and coordination skills.

Patient, polite, and professional approach when communicating with customers and their families.

Basic computer knowledge and familiarity with MS Office or Google Workspace.

Ability to handle multiple customer enquiries and follow-ups simultaneously.

Good problem-solving and communication skills.

Target-oriented, responsible, and customer-focused approach to work.

Salary

₹15,000 – ₹20,000 per month, based on experience, skills, and performance.

What We Offer

Competitive salary based on experience.

Performance-based incentives where applicable.

Opportunity to work in the growing home healthcare sector.

Supportive and professional work environment.

Career growth opportunities.

Opportunity to develop strong customer service and healthcare coordination skills.

How to Apply

Interested candidates can apply through Indeed with their updated resume.

For hiring-related queries

Mr. Senthilkumar – 7871531777

Job Type

Full-time

Experience

Customer Care / Customer Service : 1–2 years preferred

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Life insurance

Work Location

In person