Customer Support Associate

Job Title

Customer Support Associate

Job Location

Bopal, Ahmedabad

Job Type

Full-time

About the Company

eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment \& Return Reconciliation, P\&L Analytics, and Automated Return Claims together on one platform.

Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.

Job Summary

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities

• Understand OMSGuru platform and it’s functioning thoroughly
• Support our existing clients via Chat, Phone, Email \& Tickets.
• Help onboard new clients onto our system
• Respond promptly and professionally to customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications

• Excellent communication
• Fluent in Hindi \& English
• Working knowledge of Microsoft Excel
• Typing Speed of minimum 30 Words Per Minute
• Outspoken personality (someone who likes to talk with people)

Education

• Any Graduate

Annual CTC

up to 3 LPA

How to Apply

Please send your resume on hr@omsguru.com

Job Types

Full-time, Permanent, Fresher

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• We have a 2-year employment bond. Are you comfortable with this? Apply only if you are ready to commit to the 2-year bond.
• Are you comfortable working on-site at our Ahmedabad office? Apply only if you are comfortable working from the office and are ready to relocate to Ahmedabad if required.
• We are open up to 25000 CTC. Apply only if you are comfortable with a CTC of up to ₹25,000 per month.

Work Location

In person