Client Service Manager

AQUARIUS PROMOTIONS PVT LTD · Bhopal

Senior

Pagaar₹35,000–60,000mahina, jaisa likha hai

KahanBhopalMadhya Pradesh

TypeFull time

Posted15 Oct7 din pehle, SimplyHired se

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Project quality assurance reviewsRevenue growthPreliminary cost estimatesMarketing project managementBusiness development managementCustomer records maintenanceProject organisationStrategic performance monitoringBudget oversightCustomer communicationProject stakeholder presentationsCustomer relationship buildingMarketing campaign planningCustomer needs analysisStakeholder collaborationProject documentationRegular stakeholder meetingsMarketingTeam leadershipProject change managementOperations coordinationSpreadsheetsMultidisciplinary project coordinationStakeholder liaisonProject quality controlTeamwork allocationClient enquiry handlingKey account managementCorporate relationship managementProviding information to customersCustomer collection follow-upClient record-keeping practicesKPI reportingClient approval workflowRegular client review meetingsCross-departmental liaisonComplaint handlingClient relationship developmentProject communication managementClient needs assessmentBachelor's degree in business administrationClient presentation leadershipDigital campaign managementBachelor's degree – MarketingBachelor's degree – Mass CommunicationBusiness developmentProposal writingSales quotingCustomer expectation managementReport and presentation preparationClient servicesResource scheduling coordinationBBAAdvertising agency experienceCustomer relationship managementBachelor's degree – AdvertisingMarketing campaign performance trackingProject stakeholder reportingStakeholder reportingProject schedule trackingSchedule creationClient retention strategyClient negotiationPresentation preparationClient status updatesCost estimate preparationAccount management conversationsManagement reportingCost estimatesRecords creationBusiness AdministrationMarketing analyticsMedia planningMultidisciplinary collaborationProductivity softwareProject progress reportingClient communication skillsAdvertisingCross-functional collaborationAccount managementBudget trackingStatus reportingProject client reportingSolution sellingMarketing agency experienceRequirements gatheringTask assignmentDelegationBillingCommunication skillsStakeholder expectation managementDeadline trackingClient liaisonResults verificationPerformance measurementTeam coordinationClient presentationCreative brief developmentProgress review assessmentProject cost estimationCross-functional communicationCampaign performance reportingOperational performance reportingProgress trackingProject change controlCustomer reportingMarketing campaign budget management

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Job Summary

The Client Service Manager is responsible for managing client relationships, understanding client requirements, coordinating with internal creative and execution teams, and ensuring the timely delivery of advertising and marketing campaigns. The role acts as a bridge between the client and the agency to maintain client satisfaction, achieve campaign objectives, and support business growth.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients.

Build and maintain strong, long-term client relationships.

Understand client business objectives, target audiences, and marketing requirements.

Conduct regular client meetings and provide campaign updates.

Address client queries, feedback, and concerns promptly.

Campaign Planning and Execution

Understand client briefs and translate them into clear internal briefs.

Coordinate advertising campaigns across creative, digital, print, outdoor, and other media platforms.

Work closely with creative, design, copywriting, production, and media teams.

Monitor campaign progress and ensure timely delivery as per agreed schedules.

Review deliverables to ensure they meet client expectations and approved briefs.

Internal Team Coordination

Coordinate with internal departments to manage campaign requirements.

Allocate tasks, establish timelines, and follow up on deliverables.

Ensure effective communication between clients and internal teams.

Manage revisions, approvals, and changes in project scope.

Budget and Commercial Management

Prepare cost estimates, quotations, and campaign proposals.

Monitor campaign budgets, agency fees, and project costs.

Coordinate with finance teams for billing, invoicing, and payment follow-ups.

Ensure projects are delivered within approved budgets and commercial terms.

Reporting and Performance Monitoring

Prepare campaign status reports and client presentations.

Track project timelines, deliverables, and campaign performance.

Share insights and recommendations to improve campaign effectiveness.

Maintain accurate records of client communication, approvals, and project documentation.

Business Development and Growth

Identify opportunities to expand existing client accounts.

Support new business pitches and proposal development.

Recommend relevant advertising and marketing solutions to clients.

Contribute to client retention, account growth, and agency profitability.

Required Skills and Qualifications

Bachelor's degree in Marketing, Advertising, Mass Communication, Business Administration, or a related field.

Relevant experience in client servicing or account management, preferably in an advertising agency.

Excellent verbal and written communication skills.

Strong presentation, negotiation, and relationship-management abilities.

Good project management, coordination, and problem-solving skills.

Understanding of advertising, branding, digital marketing, print production, and media planning.

Proficiency in MS Office, PowerPoint, Excel, and project management tools.

Key Performance Indicators (KPIs)

Client satisfaction and retention.

Timely delivery of campaigns and projects.

Account revenue growth and profitability.

Accuracy of briefs and reduction in execution errors.

Effective budget management.

Timely collection of client payments.

Successful campaign execution and achievement of client objectives.

Preferred Competencies

Leadership and team coordination.

Strategic thinking and commercial awareness.

Ability to manage multiple clients and deadlines.

Attention to detail and ownership of deliverables.

Professionalism, adaptability, and a solution-oriented approach.

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits

Provident Fund

Work Location: In person

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