Technical Support Executive

Analytix Corporate Solutions Pvt Ltd · Kochi

Pagaar₹12,000–15,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull time

Posted10 Oct10 din pehle, SimplyHired se

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Jo skills maange hain39 likhe hain

Live chatSoftware issue identificationCRM softwareTechnical troubleshootingEmail communicationTechnical support via phoneBachelor's degree – Information TechnologyInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationSupport ticket trackingClient enquiry handlingInbound voiceTicketing softwareEscalation managementTechnical supportMicrosoft OfficeTechnical support user training12th PassBusiness etiquetteBachelor's degreeClient servicesTeamViewerServiceNow10th PassProviding product informationClient communication skillsTechnical support via emailProfessional phone etiquetteEscalation handlingInternal team coordination for issue resolutionInternal communicationClient educationCommunication skillsWeb browsersClient liaisonDebuggingIssue reportingClient interaction via phone calls

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About the Role

We are looking for a Technical Support Executive to assist customers, partners, and Digital Signature Certificate (DSC) holders with technical queries. You will be the first point of contact for resolving DSC-related and portal-related issues, so strong troubleshooting skills, clear communication, and a customer-first attitude are essential.

Key Responsibilities

Provide technical support to customers through phone, WhatsApp, chat, email, and other support channels.

Assist customers with DSC-related issues on Government portals, GeM, e-Tender platforms, and similar services.

Diagnose and resolve issues such as DSC installation, token/driver problems, browser and Java compatibility, and signing errors.

Train partners on products and processes, and assist them with portal-related queries.

Escalate unresolved issues to the concerned Certifying Authority (CA) or internal technical team, and follow up until resolution.

Log, track, and update all queries and tickets accurately in the support system.

Maintain professional communication and ensure a positive customer experience on every interaction.

Share feedback on recurring issues to help improve processes and support documentation.

Required Qualifications

Graduate in any discipline (preferably IT, Computer Science, or a related field).

0-2 years of experience in Technical Support, Customer Support, IT Support, or a related field.

Freshers with good technical knowledge are welcome to apply.

Pay: ₹12,000.00 - ₹15,000.00 per month

Application Question(s)

How many years of experience do you have in Technical Support, Customer Support, or IT Support?

Have you worked with remote support tools like AnyDesk or TeamViewer?

Have you used Government portals such as GeM, e-Tender, MCA, GST, or Income Tax?

Do you have experience with any ticketing or CRM tool?

What is your current salary?

What is your expected salary?

If selected, can you start immediately?

Work Location: In person

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