SRE / Cloud Operations Support Engineer ( Tamil nadu only )

Job Summary

We are looking for an SRE / Cloud Operations Support Engineer with 1–3 years of relevant experience in cloud operations and production support. The candidate will be responsible for monitoring cloud-hosted applications, responding to alerts, managing incidents, troubleshooting production issues, and ensuring service reliability.

The current infrastructure is primarily hosted on Microsoft Azure & AWS , with an ongoing migration to Google Cloud Platform (GCP). The ideal candidate should have hands-on experience with monitoring tools, incident management, Linux systems, and basic infrastructure automation.

Key Responsibilities

Monitor applications, services, and infrastructure hosted on Azure and support the transition to GCP.

Monitor and respond to alerts from Datadog and PagerDuty within defined Service Level Agreements (SLAs).

Perform first-level incident triage, root-cause investigation, and troubleshooting.

Execute documented runbooks to resolve recurring production issues.

Monitor critical overnight jobs, scheduled processes, and batch processing activities.

Identify, report, and escalate production incidents and potential service disruptions.

Support monitoring configuration, alert tuning, and noise-reduction initiatives.

Contribute to runbook documentation and operational process improvements.

Assist with infrastructure configuration changes using Git and basic Terraform workflows.

Coordinate with the internal SRE, DevOps, and engineering teams to resolve complex issues.

Maintain accurate incident logs, resolution notes, and shift handover documentation.

Follow established operational procedures and security best practices.

Mandatory Skills

Cloud Operations

Microsoft Azure and/or GCP cloud environments.

Monitoring & Alerting

Datadog and PagerDuty.

Production Support

Incident management, alert response, and troubleshooting.

Operating Systems

Linux/Unix fundamentals, command-line operations, and log analysis.

Infrastructure as Code

Basic Terraform knowledge.

Version Control

Git fundamentals, branching, and pull requests.

Cloud Infrastructure

Understanding of virtual machines, cloud services, and infrastructure monitoring.

Networking

Basic knowledge of DNS, TCP/IP, ports, connectivity, and firewalls.

Problem-Solving

Ability to investigate issues, follow runbooks, and escalate incidents appropriately.

Preferred Skills

Python, Bash, or PowerShell scripting.

CI/CD pipeline fundamentals.

Observability concepts, including metrics, logs, and traces.

Alert tuning, alert noise reduction, and monitoring optimization.

Exposure to Docker and Kubernetes.

Familiarity with Azure DevOps and cloud migration activities.

Basic understanding of AWS cloud services.

Required Qualifications

Experience

0–3 years in SRE support, cloud operations, DevOps support, or production support.

Education

B.E./B.Tech in any specialization or MCA.

Practical troubleshooting skills and the ability to work in a production environment.

Willingness to support scheduled overnight monitoring and shift handovers, as required.

Job Details

Role

SRE / Cloud Operations Support Engineer

Industry

IT Services & Consulting

Department

IT & Information Security

Employment Type

Full-Time, Permanent

Role Category

IT & Information Security – Other

Pay

Up to ₹350,000.00 per year

Benefits

Health insurance

Internet reimbursement

Paid sick time

Paid time off

Provident Fund

Work from home

Ability to commute/relocate

Coimbatore, Tamil Nadu 641004: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

why need this job ?

Why are you interested in this job?

License/Certification

Azure/GCP/Terraform/Datadog (Preferred)

Location

Coimbatore, Tamil Nadu 641004 (Required)

Work Location

In person