Jobs›Fbs Service, Pune

FBS Service Desk Technician I

Capgemini · Pune
PagaarPagaar nahi likha
KahanPuneMaharashtra
TypeFull time
Posted17 Oct3 din pehle, Adzuna se
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Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. - Log all interactions, resolutions, and follow-up actions in the service management system. - Adhere to established service desk procedures and performance objectives. - Mainta…

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