Relationship Manager

Job Description

Relationship Manager (Office \& Field – Hybrid)

Company

Sendroid Overseas Pvt. Ltd.

Job Title

Relationship Manager

Location

Indore, Madhya Pradesh

Employment Type

Full-time

Work Mode

Hybrid – Office and Field

Job Overview

We are looking for a proactive and relationship-oriented Relationship Manager to build and maintain strong relationships with retail shop owners, business partners, and product suppliers. The candidate will act as a key point of contact between the company, its retail partners, and suppliers, ensuring smooth coordination, resolving operational issues, and supporting long-term business growth.

The role involves a combination of office-based coordination and field visits to shops, suppliers, and business partners.

Key Responsibilities

• Build and maintain strong relationships with local shop owners, retailers, and product suppliers.
• Conduct regular field visits to partner shops and suppliers to understand their requirements and maintain engagement.
• Coordinate with suppliers regarding product availability, pricing, stock updates, and timely fulfilment.
• Maintain regular communication with shop owners to address queries, resolve complaints, and improve partner satisfaction.
• Identify opportunities to strengthen existing partnerships and expand the company's retail network.
• Coordinate with internal sales, inventory, and operations teams to ensure smooth business processes.
• Follow up on pending orders, stock issues, deliveries, payments, and other partner-related matters.
• Collect feedback from retailers and suppliers and communicate suggestions to management.
• Maintain accurate records of partner details, interactions, follow-ups, and issues using company tools or spreadsheets.
• Monitor partner engagement and identify opportunities to improve retention and business performance.
• Prepare daily and weekly reports on field visits, partner relationships, supplier coordination, and resolved issues.

Requirements

• Strong communication, interpersonal, and negotiation skills.
• Ability to build trust and maintain long-term business relationships.
• Comfortable interacting with shop owners, suppliers, and business stakeholders.
• Willingness to travel locally for regular field visits across Indore.
• Basic knowledge of MS Excel, Google Sheets, and business communication.
• Good organizational, problem-solving, and follow-up skills.
• Prior experience in relationship management, B2B sales, retail operations, vendor management, or customer success is preferred.
• Freshers with strong communication skills and a willingness to learn may also apply.

Work Structure

Office responsibilities

• Supplier and retailer coordination.
• Follow-ups, reporting, and documentation.
• Resolving partner queries and coordinating with internal teams.
• Monitoring ongoing business relationships.

Field responsibilities

• Visiting partner shops and suppliers.
• Building and strengthening business relationships.
• Understanding partner requirements and collecting feedback.
• Addressing operational concerns and identifying new business opportunities.

Compensation \& Growth

• Salary based on experience and capabilities.
• Performance-based incentives, where applicable.
• Opportunities for career growth in business development, vendor management, and operations.

Ideal Candidate

We are looking for someone who is confident, organized, dependable, and skilled at managing people. The ideal candidate should be comfortable working both in the office and in the field, maintaining professional relationships, and ensuring that shop owners and suppliers receive timely support.

How to Apply

Interested candidates should share their updated CV and contact details.

Pay

₹18,000.00 - ₹22,000.00 per month

Benefits

• Flexible schedule

Work Location

Hybrid remote in Indore, Madhya Pradesh