Client Retention Specialist

Key Responsibilities Relationship Ownership: Act as the main point of contact for ongoing client accounts, building trust and aligning expectations. Churn Prevention: Monitor accounts work, track early churn signals, and step in decisively to resolve pain points of the clients Renewals & Growth: Lead contract renewal discussions, product upgrades, and account expansions. Data & Feedback Analysis: Maintain data of the clients , welcome calls, take feedback from the clients and update on the sheet . Cross-Selling - Generate business from cross sell , upgrade and renewals Coordination : Good in coordination between internal team and with the clients to match the expectation . Qualifications & Requirements Education: Bachelor’s degree in any filed or post graduate or a related field . Experience: 2 to 5 years in client success, account management, customer retention, or sales-driven roles. Technical Skills: Proficiency with CRM platforms (such as Salesforce or HubSpot) and basic customer data analytics. Soft Skills: Strong empathy, active problem-solving, confident communication, and resilience under pressure. What we can offer Good training and mentorship Good payout and Incentives Healthy Environment Appreciation certificate and Gifts Information Job timing - 9:30Am to 6:30pm Salary - 15k to 25k in hand ( For Experience ) -12k to 16k ( for fresher ) Location - Walk in Distance from Kalindi Kunj Metro station . Job Type - Full time Regards HR