Tour Operations Manager

Accompany and manage group trips to domestic destinations whenever required. Coordinate with travelers and ensure everyone follows the trip itinerary. Manage check-ins, hotel arrangements, transportation, sightseeing, and group activities. Handle customer queries and resolve travel-related issues during trips. Ensure customer safety, comfort, and satisfaction throughout the journey. Handle daily office work, customer calls, WhatsApp inquiries, and follow-ups. Assist with travel package planning, quotations, bookings, and itinerary preparation. Coordinate with hotels, transport providers, and other travel vendors. Maintain customer records, booking details, payment updates, and trip documents. Support the team in managing reservations and day-to-day travel operations.