Front Office Receptionist

Front Office Receptionist – La Riviera Suites Key Responsibilities Welcome guests warmly and assist with check-in and check-out. Handle room enquiries and reservations received by phone, WhatsApp, email and online booking platforms. Maintain accurate guest details, booking records and room availability. Verify guest identification and complete registration as per hotel policy. Explain room tariffs, breakfast timings, facilities and hotel policies. Collect payments, prepare bills and maintain accurate cash and transaction records. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Respond promptly to guest requests and complaints, escalating issues when necessary. Coordinate with the sales team for corporate bookings and extended stays. Maintain the reception area in a clean, organised and professional condition. Prepare daily occupancy, arrivals, departures and payment reports. Provide a clear shift handover covering pending payments, guest requests and expected arrivals. Protect guest information and follow hotel security procedures. Request guest feedback and encourage reviews after their stay.