Customer Service/Support Executive

Sisoft Technologies Pvt Ltd · Ghaziabad

Pagaar₹10,000–18,000mahina, jaisa likha hai

KahanGhaziabadUttar Pradesh

TypePart time

Posted13 Oct7 din pehle, SimplyHired se

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Customer records maintenanceLead generation from existing customersCustomer communicationCold callingAfter-sales serviceOutbound lead nurturingCollaboration with salesSales reportingCustomer relationship buildingEmail communicationCustomer retentionData analysis reportingStakeholder collaborationCoordination with sales teamsProcess optimisationConversion rates analysisStakeholder liaisonSales performance reportingClient enquiry handlingERP systemsOpportunity qualificationKPI reportingProcess improvementInternal team coordination for query resolutionERP softwareOutbound telemarketingCross-departmental liaisonEnglishClient relationship developmentManagement information reporting for salesClient data maintenance in CRMAfter-sales issue resolutionLead conversion12th PassCross-sellingLead management systemsSales performance monitoringLead nurturingTask prioritisationClient servicesPhone canvassingProspectingCustomer service report generationMultidisciplinary collaborationCRM system proficiencyApplication supportTelemarketingCollaboration with the marketing departmentAccount managementStatus reportingAfter-call work proceduresOpen market lead generationInternal team coordination for issue resolutionSales activity reportingBusiness lead generationClient liaisonAfter-sales follow-upCustomer acquisitionCross-functional communicationLead qualification callsSales appointment settingOperational performance reportingClient interaction via phone callsSales lead qualificationEmail prospectingCustomer data entry

Is job ke baare mein

As a Customer Service/Support Executive, you will be the primary point of contact for our clients. You’ll support customers on ERP/CRM systems, proactively follow up on sales leads, generate leads from tele calling or street calling and build lasting relationships through regular outreach.

Key Responsibilities

Customer Support on ERP/CRM

Lead Generation/Follow-Up

Review incoming leads daily and prioritize based on predefined criteria

Conduct timely outreach via phone, email, or chat to qualify prospects

Document all interactions and next steps in the CRM

Customer Engagement & Retention

Schedule and perform regular check-ins with existing customers

Address questions, concerns, or feedback and coordinate resolution with relevant teams

Identify upsell or cross-sell opportunities and hand off qualified leads to Sales

Reporting & Analysis

Generate weekly/monthly reports on lead status, customer touchpoints, and follow-up success rates

Monitor key metrics (e.g., response time, conversion rate) and suggest process improvements

Collaboration

Liaise with Sales, Marketing, and Product teams to ensure a seamless customer experience

Share customer insights and patterns to inform product enhancements and marketing campaigns

Job Types: Full-time, Part-time, Fresher
Pay: ₹10,000.00 - ₹18,000.00 per month

Education

Higher Secondary(12th Pass) (Required)

Language

English (Preferred)

Location

Ghaziabad, Uttar Pradesh (Required)

Work Location: In person

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