Key Account Manager – Flipkart

Position

Key Account Manager – Flipkart

Department

Sales / E-Commerce

Location

Gurugram, Haryana

Industry

Footwear / E-Commerce

Reporting To

Business Head / Sales Head

Job Summary

We are looking for an experienced Key Account Manager – Flipkart to manage and grow the company's business on the Flipkart marketplace.

The candidate will be responsible for driving sales and GMV growth, managing the Flipkart account, coordinating with category and account managers, monitoring inventory and product listings, planning promotions, and ensuring smooth day-to-day marketplace operations. Job Description – Key Account M…

Key Responsibilities

Flipkart Account Management

• Manage the day-to-day business relationship with Flipkart.
• Develop and maintain strong relationships with Flipkart buyers, category managers, and account managers.
• Act as the primary point of contact for account-related matters.
• Understand Flipkart's business requirements, commercial terms, targets, and growth opportunities.
• Conduct regular account reviews and prepare performance reports.

Sales \& GMV Growth

• Achieve monthly, quarterly, and annual sales and GMV targets.
• Develop account-specific strategies to increase sales and market share.
• Monitor GMV, revenue, sell-through, ASP, margins, and overall account performance.
• Identify opportunities to expand product assortment and SKU presence.
• Plan and execute seasonal sales, promotional campaigns, and marketplace events.
• Analyse sales trends and implement corrective actions. Job Description – Key Account M…

Product \& Catalogue Management

• Ensure all products are correctly listed and updated on Flipkart.
• Coordinate with the catalogue team for product titles, descriptions, images, attributes, pricing, and other content.
• Ensure timely onboarding of new products and SKUs.
• Monitor product visibility, ratings, reviews, and customer feedback.
• Identify opportunities to improve product visibility and conversion.

Inventory \& Order Management

• Monitor inventory and product availability on Flipkart.
• Coordinate with warehouse and supply chain teams for timely replenishment.
• Minimize stock-outs and ensure availability of fast-moving products.
• Track orders, cancellations, returns, and fulfilment performance.
• Resolve inventory and order-related issues with internal teams and Flipkart. Job Description – Key Account M…

Commercial \& Operational Management

• Coordinate with Finance regarding invoices, payments, claims, deductions, and credit notes.
• Monitor commissions, discounts, promotional investments, and account margins.
• Support commercial negotiations with Flipkart.
• Follow up on pending claims and commercial issues.
• Ensure timely resolution of operational and account-related concerns.

Market \& Competitor Analysis

• Monitor competitor pricing, product assortment, promotions, and marketplace activities.
• Analyse market trends and customer buying patterns.
• Provide insights and recommendations to improve sales and product performance.
• Identify new business-growth opportunities on Flipkart. Job Description – Key Account M…

Key Performance Indicators (KPIs)

• Achievement of Flipkart sales and GMV targets
• Account growth and profitability
• Sell-through and conversion
• SKU onboarding and assortment expansion
• Inventory availability and stock-out reduction
• Product visibility and performance
• Promotional campaign performance
• Order fulfilment and operational efficiency
• Timely resolution of account and commercial issues Job Description – Key Account M…

Candidate Profile

• Experience: 3–7 years in Key Account Management, E-Commerce, Marketplace Management, or Online Retail footware industry account management.
• Prior experience handling Flipkart is strongly preferred.
• Experience in Footwear, Fashion, Apparel, Lifestyle, FMCG, or Consumer Goods will be an advantage.
• Strong understanding of Flipkart marketplace operations.
• Strong analytical, negotiation, and communication skills.
• Good knowledge of MS Excel and marketplace sales analytics.
• Strong stakeholder and relationship-management skills.
• Ability to work with multiple internal teams and meet sales targets.

Pay

Up to ₹60,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided

Work Location

In person