Receptionist / Front Office Executive

Multiple vacancies for the post of Receptionist at Kalyan Nagar, Sahukar Nagar and Brookefield Office Timings : 7.00 am to 4.00 pm OR 8.00 am to 5.00 pm Weekly OFF : TUESDAY Key Roles and Responsibilities A. Front Office Management Welcome customers and visitors warmly and professionally. Attend incoming telephone calls and respond to customer enquiries. Manage doctor consultations, therapy appointments, and customer bookings. Maintain customer records and appointment registers accurately. Ensure the reception area is clean, organized, and presentable. Ensure the reception desk is attended throughout working hours. B. Customer Service Explain the services and treatments offered by the clinic to customers. Coordinate with doctors and therapists to ensure smooth customer service. Handle customer queries and complaints politely and professionally. Ensure customers receive proper guidance regarding appointments and treatments. Maintain good customer relationships and encourage repeat visits. C. Sales and Revenue Generation Explain treatment packages, membership plans, and available offers to customers. Follow up with prospective customers and existing customers through calls and messages. Support the branch in achieving its monthly sales targets. Encourage customers to continue their treatments and renew their packages. Maintain records of enquiries, conversions, and follow-up calls. Promote the clinic's services professionally without making unauthorized promises or offering unapproved discounts. D. Billing and Cash Management Generate bills and receipts using the company's billing software. Collect payments through approved payment methods and issue receipts. Maintain accurate records of daily collections and transactions. Ensure all billing is completed through the authorized Ayushman Ayurveda software. Submit daily collections and sales reports to the Branch Manager. Follow the company's procedures for cash handling, refunds, and payment reconciliation. E. Administrative Responsibilities Maintain customer files, consent forms, and other necessary documentation. Coordinate with doctors, therapists, and the Branch Manager regarding daily operations. Maintain confidentiality of customer information. Prepare daily sales and customer enquiry reports. Follow company policies regarding attendance, punctuality, uniform, and professional conduct. 3. Qualifications and ExperienceMinimum qualification: PUC / 12th Pass; graduates preferred. Previous experience in reception, front office, customer service, or sales will be an advantage. Experience in hospitals, clinics, wellness centres, or healthcare organizations is preferred. Freshers with good communication and interpersonal skills may also apply. 4. Required SkillsGood communication and customer-handling skills. Basic computer knowledge and familiarity with MS Office. Ability to handle billing software and maintain records. Good telephone etiquette and follow-up skills. Sales-oriented approach with the ability to achieve targets. Positive attitude, patience, and problem-solving ability. Good organizational skills and attention to detail. Ability to work effectively with doctors, therapists, and other team members.