Assistant Manager – Product Adoption & Customer Success (B2B)

Key Responsibilities

Product Demonstrations

Conduct demonstrations for corporate and agency customers, explain platform features, and showcase relevant use cases.

Customer Onboarding

Help customers understand the platform, complete registration, navigate workflows, and initiate their first project.

First-Project Activation

Guide customers through their initial project and scoping process, ensuring they understand the steps involved.

Customer Engagement

Follow up with customers who register but do not start a project, abandon a workflow, or need additional assistance.

Product Adoption

Improve customer activation, engagement, scope completion, and repeat usage through structured onboarding and follow-ups.

Customer Success

Identify challenges faced by users and help them use the platform more independently over time.

Cross-functional Coordination: Work with Relationship Managers to support existing customers and coordinate with the Product team to communicate customer feedback and workflow challenges.

Performance Tracking: Maintain customer activity records and track onboarding progress, activation, drop-offs, and repeat usage through CRM tools, spreadsheets, or dashboards.

Product Feedback: Share recurring customer questions, usability issues, and suggestions with the Product team to help improve the platform experience.

Customer Reactivation: Develop appropriate follow-up approaches to encourage inactive registered users to explore relevant platform features and use cases.

Required Skills and Qualifications

3–5 years of experience in Customer Success, SaaS Onboarding, Product Adoption, B2B Platform Support, Product Implementation, Customer Enablement, or a similar customer-facing technology role.

Strong verbal and written communication skills.

Experience conducting product demonstrations, customer training, onboarding, or implementation sessions.

Ability to understand customer requirements and explain software features in a simple, practical manner.

Strong follow-up, coordination, and problem-solving skills.

Comfort with CRM tools, spreadsheets, customer activity tracking, and basic conversion or funnel analysis.

Ability to identify customer challenges and recommend practical ways to improve product usage.

Preferred Experience

Candidates with experience in any of the following areas will be preferred

B2B SaaS platforms

Customer Success or Customer Onboarding

HRTech, MarTech, CRM, or enterprise software

B2B marketplaces or digital platforms

Product Implementation or Customer Enablement

Experience in the creative industry is not mandatory. The ability to learn a technology platform and help customers use it effectively is more important.

Understanding This Role

This is primarily a Product Adoption and Customer Success role, not a direct-sales or digital-marketing position.

The focus is on helping customers move from understanding the platform to actively using it, completing their first project, and returning for future requirements. Relationship Managers handle commercial negotiations and account relationships, while the Product team manages product development and roadmap decisions.

Why Join StudioIP?

Work with a growing B2B creative technology platform.

Collaborate directly with corporate customers, Relationship Managers, and the Product team.

Contribute to improving customer experience and platform adoption.

Help shape how businesses discover and use creative production services through technology.

How to Apply

Interested candidates who have experience in customer success, software onboarding, product adoption, or B2B platform implementation are encouraged to apply.

Please share your updated resume highlighting relevant customer-facing technology experience.

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person